Clients crash to desktop

I usually multibox on 6 of the same creeps and everything works fine. But lately i started playing with my old team of 6 different freep classes again and once every ~15 minutes a client will crash to desktop. And it will cause a chain reaction, because usually another client will crash 30 sec after that, and then another and another. I know some moments in advance if a client will crash, since if i switch the window of a follower to the main screen that screen will become very small and i can't do anything when that happens. When that happens then a few seconds after that the client crashes.

Main client seems fine, that one doesn't crash at all. For the main client i already switched to DX9 instead of DX11, but with maxed settings. The 5 followers are also DX9 but with Very Low settings. I also have the problem on DX11 so i see no reason to switch to DX11 again...

Follower clients are set to max 25 FPS in ISboxer. Main client to 60 FPS.

Sound is turned to 0.00 on followers.

windows 7 64 bit
nivida GTX780
asus xonar phoebus
i7 3820 @ 3.6 Ghz
16 GB RAM

What could be the problem?

[lax]

No error message?

The first thing I would do any time you have issues is to check for driver updates, particularly for your video card.

If that doesn't help, then without an error message, to get diagnostic information you may need to check the Windows Event Log. Open up the Windows Control Panel and in the search box type in "event" (with no quotes). It should show a "View event logs" option under Administrative Tools. Click that to open the Event Viewer. In the left pane there is a "Windows Logs" category, expand that and select "Application" under it -- this is different than the "Applications and Services Logs". Selecting "Application" will bring up a history of application crashes, and you should see an entry for each of your game crashes. They will show up as "Error" under Level, the Date and Time will match the crash time, Source should say "lotroclient". If you don't see one that says lotroclient or at least something lotro related, stop there because the other entries in the error log are not useful for this. If you DO see it, select it there in the list, and then at the bottom click the Details tab. Click XML View, select all of it, and paste me the details.

First there is a Application Error:

Code:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2014-06-16T08:28:36.000000000Z" />
  <EventRecordID>4009</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Jeroen-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>lotroclient.exe</Data>
  <Data>1301.55.535.4025</Data>
  <Data>537d448f</Data>
  <Data>ntdll.dll</Data>
  <Data>6.1.7601.18247</Data>
  <Data>521ea8e7</Data>
  <Data>c0000017</Data>
  <Data>0007df0f</Data>
  <Data>1538</Data>
  <Data>01cf8934c09a9a6d</Data>
  <Data>C:\Lord of the Rings Online\lotroclient.exe</Data>
  <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
  <Data>3541254a-f530-11e3-bd4c-bc5ff4e6e341</Data>
  </EventData>
  </Event>

After that Windows Error Report:

Code:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2014-06-16T08:28:37.000000000Z" />
  <EventRecordID>4010</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Jeroen-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data />
  <Data>0</Data>
  <Data>APPCRASH</Data>
  <Data>Niet beschikbaar</Data>
  <Data>0</Data>
  <Data>lotroclient.exe</Data>
  <Data>1301.55.535.4025</Data>
  <Data>537d448f</Data>
  <Data>ntdll.dll</Data>
  <Data>6.1.7601.18247</Data>
  <Data>521ea8e7</Data>
  <Data>c0000017</Data>
  <Data>0007df0f</Data>
  <Data />
  <Data />
  <Data />
  <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_lotroclient.exe_779a91ac118ea66e9213682c21aa02e6e5868d6_167e6ce6</Data>
  <Data />
  <Data>0</Data>
  <Data>3541254a-f530-11e3-bd4c-bc5ff4e6e341</Data>
  <Data>0</Data>
  </EventData>
  </Event>

[lax]

That's unfortunate, does not provide enough useful information.

Okay, get me "Diagnostics for game crashes" from ISBoxer's Help menu. http://isboxer.com/wiki/Diagnostics
Note: It says to get it from a game instance that is NOT launched by ISBoxer, but since you'll have time before it crashes, you can just go ahead and get it from a lotroclient.exe launched by ISBoxer.

That's unfortunate, does not provide enough useful information.

Okay, get me "Diagnostics for game crashes" from ISBoxer's Help menu. http://isboxer.com/wiki/Diagnostics
Note: It says to get it from a game instance that is NOT launched by ISBoxer, but since you'll have time before it crashes, you can just go ahead and get it from a lotroclient.exe launched by ISBoxer.

Should i do this when i think the game will crash or can i do this whenever i want?

I just opened client #3 only and this is what i get...

Code:

ISBoxer Diagnostics Report generated 16-6-2014 17:22 by ISBoxer 41.8.506.1

Running processes:
1. AppleMobileDeviceService - Process ID: 2144 (C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe)
2. armsvc - Process ID: 1952 (C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe)
3. ATLOISAService - Process ID: 4552 (C:\Windows\system\ATLOISAService.exe)
4. audiodg - Process ID: 1444
5. bdagent - Process ID: 3768
6. bdapppassmgr - Process ID: 3804 (C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe)
7. conhost - Process ID: 3296
8. conhost - Process ID: 3304
9. csrss - Process ID: 588
10. csrss - Process ID: 684
11. dllhost - Process ID: 5492
12. dwm - Process ID: 2116
13. ExMgr - Process ID: 3692 (C:\Windows\SysWOW64\ExMgr.exe)
14. explorer - Process ID: 2176
15. firefox - Process ID: 1700 (C:\Program Files (x86)\Mozilla Firefox\firefox.exe)
16. FlashPlayerPlugin_14_0_0_125 - Process ID: 4880 (C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_125.exe)
17. FlashPlayerPlugin_14_0_0_125 - Process ID: 5312 (C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_125.exe)
18. GoogleCrashHandler - Process ID: 3092 (C:\Program Files (x86)\Google\Update\1.3.24.7\GoogleCrashHandler.exe)
19. GoogleCrashHandler64 - Process ID: 4036
20. HappyCloudService - Process ID: 5060 (C:\ProgramData\HappyCloud\Application\HappyCloudService.exe)
21. HiSuiteOuc64 - Process ID: 2468
22. HuaweiHiSuiteService64 - Process ID: 2516
23. InnerSpace - Process ID: 1236 (C:\Program Files (x86)\InnerSpace\InnerSpace.exe)
24. iPodService - Process ID: 4112
25. ISBoxer Toolkit - Process ID: 6112 (C:\Program Files (x86)\InnerSpace\ISBoxer Toolkit.exe)
26. iTunesHelper - Process ID: 3968 (C:\Program Files (x86)\iTunes\iTunesHelper.exe)
27. LCDClock - Process ID: 3960
28. LCore - Process ID: 3676
29. lotroclient - Process ID: 5352 (C:\Lord of the Rings Online\lotroclient.exe)
30. lsass - Process ID: 796
31. lsm - Process ID: 804
32. mDNSResponder - Process ID: 2416
33. NvBackend - Process ID: 3516 (C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe)
34. NvNetworkService - Process ID: 2604 (C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe)
35. nvstreamsvc - Process ID: 2640
36. nvstreamsvc - Process ID: 3232
37. nvstreamsvc - Process ID: 3268
38. nvtray - Process ID: 4056
39. nvvsvc - Process ID: 1056
40. nvvsvc - Process ID: 1820
41. nvxdsync - Process ID: 1768
42. pcee4 - Process ID: 3952
43. Phoebus_x64 - Process ID: 3704
44. plugin-container - Process ID: 920 (C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe)
45. pmbxag - Process ID: 3784
46. PnkBstrA - Process ID: 2716 (C:\Windows\SysWOW64\PnkBstrA.exe)
47. SearchFilterHost - Process ID: 1748
48. SearchIndexer - Process ID: 4592
49. SearchProtocolHost - Process ID: 5180
50. services - Process ID: 732
51. smss - Process ID: 340
52. spoolsv - Process ID: 1752
53. Steam - Process ID: 5672 (E:\Steam\Steam.exe)
54. SteamService - Process ID: 5192 (C:\Program Files (x86)\Common Files\Steam\SteamService.exe)
55. svchost - Process ID: 1096
56. svchost - Process ID: 1224
57. svchost - Process ID: 1300
58. svchost - Process ID: 1332
59. svchost - Process ID: 1360
60. svchost - Process ID: 1472
61. svchost - Process ID: 1584
62. svchost - Process ID: 1796
63. svchost - Process ID: 3728
64. svchost - Process ID: 4452
65. svchost - Process ID: 5048
66. svchost - Process ID: 892
67. System - Process ID: 4
68. taskhost - Process ID: 1204
69. updatesrv - Process ID: 2744
70. vsserv - Process ID: 948
71. wininit - Process ID: 676
72. winlogon - Process ID: 768
73. WLIDSVC - Process ID: 2812
74. WLIDSVCM - Process ID: 3064
75. WmiPrvSE - Process ID: 5964
76. wmpnetwk - Process ID: 4712
77. wuauclt - Process ID: 3172


Modules loaded by lotroclient - Process ID: 5352 (C:\Lord of the Rings Online\lotroclient.exe):
1. C:\Lord of the Rings Online\lotroclient.exe
2. C:\Windows\SysWOW64\ntdll.dll
3. C:\Windows\syswow64\kernel32.dll
4. C:\Windows\syswow64\KERNELBASE.dll
5. C:\Program Files\Bitdefender\Bitdefender\Active Virus Control\Avc3_00244_003\avcuf32.dll
6. C:\Windows\system32\apphelp.dll
7. C:\Windows\AppPatch\AcLayers.DLL
8. C:\Windows\syswow64\SspiCli.dll
9. C:\Windows\syswow64\msvcrt.dll
10. C:\Windows\syswow64\RPCRT4.dll
11. C:\Windows\syswow64\CRYPTBASE.dll
12. C:\Windows\SysWOW64\sechost.dll
13. C:\Windows\syswow64\USER32.dll
14. C:\Windows\syswow64\GDI32.dll
15. C:\Windows\syswow64\LPK.dll
16. C:\Windows\syswow64\USP10.dll
17. C:\Windows\syswow64\ADVAPI32.dll
18. C:\Windows\syswow64\SHELL32.dll
19. C:\Windows\syswow64\SHLWAPI.dll
20. C:\Windows\syswow64\ole32.dll
21. C:\Windows\syswow64\OLEAUT32.dll
22. C:\Windows\system32\USERENV.dll
23. C:\Windows\system32\profapi.dll
24. C:\Windows\system32\WINSPOOL.DRV
25. C:\Windows\system32\MPR.dll
26. C:\Windows\system32\IMM32.DLL
27. C:\Windows\syswow64\MSCTF.dll
28. C:\Program Files (x86)\InnerSpace\InnerSpace.dll
29. C:\Windows\system32\VERSION.dll
30. C:\Windows\syswow64\PSAPI.dll
31. C:\Windows\system32\dwmapi.dll
32. C:\Program Files (x86)\InnerSpace\Lavish.DLL
33. C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
34. C:\Windows\syswow64\WS2_32.dll
35. C:\Windows\syswow64\NSI.dll
36. C:\Windows\system32\IPHLPAPI.DLL
37. C:\Windows\system32\WINNSI.DLL
38. C:\Windows\system32\mswsock.dll
39. C:\Windows\System32\wshtcpip.dll
40. C:\Windows\system32\NLAapi.dll
41. C:\Windows\system32\napinsp.dll
42. C:\Windows\system32\pnrpnsp.dll
43. C:\Windows\system32\DNSAPI.dll
44. C:\Windows\System32\winrnr.dll
45. C:\Program Files (x86)\Bonjour\mdnsNSP.dll
46. C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
47. C:\Windows\System32\fwpuclnt.dll
48. C:\Windows\system32\rasadhlp.dll
49. C:\Program Files (x86)\InnerSpace\IS-Kernel.dll
50. C:\Program Files (x86)\InnerSpace\ISUI.dll
51. C:\Windows\system32\WINMM.dll
52. C:\Windows\system32\pcwum.DLL
53. C:\Windows\system32\CRYPTSP.DLL
54. C:\Lord of the Rings Online\xerces-c_2_6.dll
55. C:\Lord of the Rings Online\MSVCR71.dll
56. C:\Lord of the Rings Online\lua51.dll
57. C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
58. C:\Windows\system32\d3dx9_42.dll
59. C:\Lord of the Rings Online\vorbisfile.dll
60. C:\Lord of the Rings Online\ogg.dll
61. C:\Lord of the Rings Online\vorbis.dll
62. C:\Lord of the Rings Online\OpenAL32.dll
63. C:\Windows\system32\DSOUND.dll
64. C:\Windows\system32\POWRPROF.dll
65. C:\Windows\syswow64\SETUPAPI.dll
66. C:\Windows\syswow64\CFGMGR32.dll
67. C:\Windows\syswow64\DEVOBJ.dll
68. C:\Lord of the Rings Online\binkw32.dll
69. C:\Lord of the Rings Online\umbra.dll
70. C:\Lord of the Rings Online\Awesomium.dll
71. C:\Windows\system32\OPENGL32.dll
72. C:\Windows\system32\GLU32.dll
73. C:\Windows\system32\DDRAW.dll
74. C:\Windows\system32\DCIMAN32.dll
75. C:\Windows\system32\Secur32.dll
76. C:\Windows\system32\OLEACC.dll
77. C:\Windows\system32\RICHED20.dll
78. C:\Lord of the Rings Online\steam_api.dll
79. C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCP80.dll
80. C:\Windows\system32\WSOCK32.dll
81. C:\Program Files (x86)\InnerSpace\IS-D3D9.dll
82. C:\Windows\system32\d3dx9_43.dll
83. C:\Program Files (x86)\InnerSpace\IS-D3D8.dll
84. C:\Program Files (x86)\InnerSpace\IS-D3D11.dll
85. C:\Windows\system32\d3d9.dll
86. C:\Windows\system32\d3d8thk.dll
87. C:\Windows\system32\nvd3dum.dll
88. C:\Windows\system32\nvspcap.dll
89. C:\Windows\syswow64\CRYPT32.dll
90. C:\Windows\syswow64\MSASN1.dll
91. C:\Windows\system32\nvapi.dll
92. C:\Windows\system32\d3d11.dll
93. C:\Windows\system32\dxgi.dll
94. C:\Windows\system32\d3dcompiler_43.dll
95. C:\Windows\system32\d3dx11_43.dll
96. C:\Windows\syswow64\WINTRUST.dll
97. C:\Program Files (x86)\InnerSpace\IS-OpenGL.dll
98. C:\Windows\system32\uxtheme.dll
99. C:\Program Files (x86)\InnerSpace\IS-VirtualInput.dll
100. C:\Windows\system32\DINPUT8.dll
101. C:\Windows\system32\hid.dll
102. C:\Windows\system32\dbghelp.dll
103. C:\Windows\system32\netutils.dll
104. C:\Windows\system32\srvcli.dll
105. C:\Windows\system32\wkscli.dll
106. C:\Windows\system32\rsaenh.dll
107. C:\Lord of the Rings Online\TWebBrowser.dll
108. C:\Lord of the Rings Online\xul.dll
109. C:\Lord of the Rings Online\js3250.dll
110. C:\Lord of the Rings Online\nspr4.dll
111. C:\Lord of the Rings Online\plc4.dll
112. C:\Lord of the Rings Online\plds4.dll
113. C:\Windows\syswow64\comdlg32.dll
114. C:\Windows\system32\d3d10.dll
115. C:\Windows\system32\d3d10core.dll
116. C:\Windows\system32\d3dx10_42.dll
117. C:\Windows\system32\d3dx11_42.dll
118. C:\Windows\system32\D3DCompiler_42.dll
119. C:\Windows\system32\nvwgf2um.dll
120. C:\Windows\system32\bcrypt.dll
121. C:\Windows\syswow64\CLBCatQ.DLL
122. C:\Windows\SysWOW64\dxdiagn.dll
123. C:\Windows\SysWOW64\d3d10_1.dll
124. C:\Windows\SysWOW64\d3d10_1core.dll
125. C:\Windows\system32\wbem\wbemprox.dll
126. C:\Windows\system32\wbemcomn.dll
127. C:\Windows\system32\RpcRtRemote.dll
128. C:\Windows\system32\wbem\wbemsvc.dll
129. C:\Windows\system32\wbem\fastprox.dll
130. C:\Windows\system32\NTDSAPI.dll
131. C:\Windows\system32\winbrand.dll
132. C:\Windows\system32\xinput9_1_0.dll
133. C:\Windows\system32\wtsapi32.dll
134. C:\Windows\system32\WINSTA.dll
135. C:\Windows\system32\MMDevAPI.DLL
136. C:\Windows\system32\PROPSYS.dll
137. C:\Windows\system32\wdmaud.drv
138. C:\Windows\system32\ksuser.dll
139. C:\Windows\system32\AVRT.dll
140. C:\Windows\system32\AUDIOSES.DLL
141. C:\Windows\system32\msacm32.drv
142. C:\Windows\system32\MSACM32.dll
143. C:\Windows\system32\midimap.dll
144. C:\Lord of the Rings Online\wrap_oal.dll
145. C:\Program Files\Logitech Gaming Software\LcdApi\x86\LgLcdApi.dll
146. C:\Windows\syswow64\imagehlp.dll
147. E:\Steam\tier0_s.dll
148. E:\Steam\vstdlib_s.dll
149. C:\Lord of the Rings Online\icudt42.dll
150. C:\Windows\System32\wship6.dll
151. C:\Windows\system32\WINHTTP.dll
152. C:\Windows\system32\webio.dll
153. C:\Windows\system32\dhcpcsvc6.DLL
154. C:\Windows\system32\dhcpcsvc.DLL
155. C:\Windows\system32\credssp.dll
156. C:\Windows\SysWOW64\schannel.dll
157. C:\Windows\system32\ncrypt.dll
158. C:\Windows\SysWOW64\bcryptprimitives.dll
159. C:\Windows\system32\GPAPI.dll
160. C:\Windows\system32\cryptnet.dll
161. C:\Windows\syswow64\WLDAP32.dll
162. C:\Windows\system32\SensApi.dll


Application Compatibility flags under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
Application Compatibility flags under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:


[lax]

Any time while the game is running is fine -- the one you got is good.

Can you try shutting down BitDefender? This probably isn't as easy as it sounds, it will likely leave things running (including system services) if you close the program normally, so the easiest thing for a lot of people to do is actually uninstall it. (It can be reinstalled again later of course, especially if it is ruled out anyway.)

Frankly I'd hope it's that because the next thing is xonar

Any time while the game is running is fine -- the one you got is good.

Can you try shutting down BitDefender? This probably isn't as easy as it sounds, it will likely leave things running (including system services) if you close the program normally, so the easiest thing for a lot of people to do is actually uninstall it. (It can be reinstalled again later of course, especially if it is ruled out anyway.)

Frankly I'd hope it's that because the next thing is xonar

Ok will try to run it without Bitdefender, it's still a trial version i forgot to activate.

If that doesn't work i try to do something with the xonar... I actually think it's that now you mention it because sometimes i hear it crackle a bit in lotro.

Just had a multibox session, done an instance that took fairly long because of some wipes, but no crashes. Without Bitdefender. So maybe that was indeed the problem. Will test again later.

Seems to be fixed, no crash at all after disabling Bitdefender. Thanks!