[Fixed] Inner Space build 5879 D3 multi-monitor freeze issue

[lax]

There is a known issue at the moment affecting SOME (definitely not all) Diablo 3 players with multiple monitors. Unfortunately I have not yet been able to reproduce the issue, and it will help to have additional information.

Here's what I know ....

• The people affected by the issue tell me that it happens when you move the mouse.
• One person reported that opening the Windows Task Manager after the freeze worked to un-freeze the game for him.
• This apparently ONLY happens with multiple monitors
• It has been reported by both ATI and NVIDIA card users
• I've attempted to reproduce the freeze, so far unsuccessfully
• I have 5-10 .dmp files (from "Diagnostics for game freezes" in ISBoxer's Help menu) that unfortunately don't help narrow it down (actually the game appears to still be operating, but maybe it's just not rendering?)
• I have a bunch of "Diagnostics for game crashes" that also don't help narrow it down
• Most of the people reporting the issue don't seem to read/write English as their first language

I don't have information about what Windowed/Fullscreen mode you guys with the issue have the game set to. I also only have one person's configuration from this issue and it might help to have more -- HOWTO: Share your configuration for better support

If you're getting this freeze issue, please provide whatever information you can about your video card and monitors. You can work around the issue by downgrading Inner Space to build 5853 from the archives -- https://www.lavishsoft.com/innerspace/archives -- but we need a permanent solution.

If anyone would like to test multiple Inner Space versions from the archives, I just added builds 5856, 5860, 5866, and 5870 to the archives. Let me know the highest build that works and the first one that does not work, and this will be a huge help. Thanks

Got the same problem when i patched today to 5879. The 4 games first started then after 2-3 minutes all 4 diablos freezed.. I downgreaded to build 5853 as u suggested and the problem was resolved untill for now I removed the auto patcher option too. Well my Videocard is GTX460 , i got only one monitor - Samsung BX2440. Ohh one more thing when the 4 diablos freezed i notice that my CPU is at 100% used... also i noticed big hdd activity , it may be some clue to you

[lax]

My suggestion wasn't just to revert to 5853, this post is about needing more information!

Most importantly, determining which versions AFTER 5853 work for you will drastically narrow this down.

One person so far has told me via e-mail that 5866 worked for him. Based on this information I've updated the Inner Space development build this morning with a potential fix (build 5880). To try it out, right click IS and select Patcher, check "Download development (test) patches" and then close and restart Inner Space. You can either re-enable the "Always Patch" option before restarting, or click "Patch These Files" after restarting. But patch to 5880 and see if it works or not, and let me know. If not, it would help to have additional responses as to the last working build. Thanks

Based on this information I've updated the Inner Space development build this morning with a potential fix (build 5880)

I updated the Innerspace, the issue is still the same. However, I notice that my 1st instance works for short time until i drag my mouse icon to 2nd instance window, everything hangs up. I just upgraded this video card and the issue came up. Maybe it happened at the sametime when Innerspace updated as I update my video card? My previous videocard is Geforce GTS 450 1gb. I could do testing and go back to my older video card to see if it works?
My Current Video: Nvidia Geforce GTX 760 2gb- 320.49 driver version
My Current Monitor: ASUS 19 inch LCD Single monitor(Will be using dual monitor soon as I get adapter from mail).

[lax]

No I don't think that's it, you are of course welcome to try.

If 5880 does not solve it, then I still need to know which build from the archives is the last one to work for you so I can pinpoint the correct code to revert. This is the single most important thing in getting this fixed! If others confirm 5866 works and 5870 does not, I can also put up 5867, 5868 and 5869 to narrow it further, since my first guess was incorrect...

Doing my best to get the clients to freeze so I can get you a report.
I updated the tool-kit to : 41.4.0718.1 yesterday and have had no problems other than small graphics glitches (icons/text from the game tile the screen just quick enough for me to see).
The only other thing that is different on my computer well not my computer but my housemate is not here so at the moment I'm not sharing a internet connection.
When the client would freeze it was usually in a big cluster of mobs which would cause me to lag a little.


my configuration. http://www.privatepaste.com/68a7c56987

I just tested the new TBA build and the freeze is the same.

[lax]

Two people have confirmed that 5880 does not solve the issue. I no longer need that specific information.

If 5880 does not solve it, then I still need to know which build from the archives is the last one to work for you so I can pinpoint the correct code to revert. This is the single most important thing in getting this fixed! I have added 5867 and 5868 to the builds that are in the archives. https://www.lavishsoft.com/innerspace/archives

Please, help me determine which build number started this issue for you guys.

5853 - working
5866 - working according to one person that e-mailed me
5867 - unknown whether if working
5868 - unknown whether if working
5870 - unknown whether if working
5879 - not working
5880 - not working

Ok Lax i gona help you , i tested build 5867 and it have the freeze issue. I use only one monitor and the 4 diablos freezed 1min after they started and i logged in. I guess there is no need to test 5868 5870 ? Anyway the build 5853 is working. So may be u can comare it with build 5867 (not working) and see what is the issue. Hope this is helpfull for you.

[lax]

Thanks!

Inner Space build 5881 is now up as a development build, with a new test fix. As with the 5880 test, to try it out, right click IS and select Patcher, check "Download development (test) patches" and then close and restart Inner Space. You can either re-enable the "Always Patch" option before restarting, or click "Patch These Files" after restarting.

Please let me know if this new build solves the problem