Trend Micro has been causing issues recently, so I would suggest you start by uninstalling it, restarting your system, and then trying again.
If that doesn't work, then there are a handful of programs that could be interfering (the list scrolls):
- Code:
1. AdjustService.exe - Process ID: 2184 (C:\Program Files (x86)\Gigabyte\AppCenter\AdjustService.exe) [Admin:NO] [x86] [1.0.0.0] [AdjustService]
4. AlarmClock.exe - Process ID: 10136 (C:\Program Files (x86)\GIGABYTE\Smart TimeLock\AlarmClock.exe) [Admin:NO] [x86] [1.0.0.4] [Gigabyte Technology CO., LTD.] [Time Management Application]
5. AMSP_LogServer.exe - Process ID: 1388 (C:\Program Files\Trend Micro\AMSP\AMSP_LogServer.exe) [Admin:NO] [x64] [5.5.0.1256] [Trend Micro Inc.] [Trend Micro Anti-Malware Solution Platform]
6. ApCent.exe - Process ID: 5804 (C:\Program Files (x86)\GIGABYTE\AppCenter\ApCent.exe) [Admin:YES] [x86] [1.0.0.0] [ApCent]
11. brs.exe - Process ID: 5912 (C:\Program Files (x86)\CyberLink\Shared files\brs.exe) [Admin:NO] [x86] [1, 0, 0, 1] [cyberlink] [brs]
12. CLMLSvc.exe - Process ID: 5692 (C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe) [Admin:NO] [x86] [2.1.3023.0] [CyberLink] [CyberLink MediaLibray Service]
18. coreFrameworkHost.exe - Process ID: 1156 (C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe) [Admin:NO] [x64] [5.5.0.1256] [Trend Micro Inc.] [Trend Micro Anti-Malware Solution Platform]
19. coreServiceShell.exe - Process ID: 1988 (C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe) [Admin:NO] [x64] [5.5.0.1256] [Trend Micro Inc.] [Trend Micro Anti-Malware Solution Platform]
22. DedicarzService.exe - Process ID: 2100 (C:\Program Files (x86)\Orange\ma Livebox\dedicarz\DedicarzService.exe) [Admin:NO] [x86] [1.4.10.1418] [DedicarzService]
24. DiscSoftBusServiceLite.exe - Process ID: 2612 (C:\Program Files\DAEMON Tools Lite\DiscSoftBusServiceLite.exe) [Admin:NO] [x64] [10.6.0.0283] [Disc Soft Ltd] [Disc Soft Bus Service Lite]
35. GameScannerService.exe - Process ID: 2840 (C:\Program Files (x86)\Razer\Razer Services\GSS\GameScannerService.exe) [Admin:NO] [x86] [1.0.6.2843] [GameScannerService]
51. maLivebox.exe - Process ID: 856 (C:\Program Files (x86)\Orange\ma Livebox\maLivebox.exe) [Admin:YES] [x86] [3.4.8.0] [Orange] [ma Livebox]
64. PDVD10Serv.exe - Process ID: 5292 (C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe) [Admin:NO] [x86] [7.00.2314] [CyberLink Corp.] [PowerDVD RC Service]
65. PtSessionAgent.exe - Process ID: 6060 (C:\Program Files\Trend Micro\Titanium\plugin\Pt\PtSessionAgent.exe) [Admin:NO] [x64] [3.12.0.1036] [Trend Micro Inc.] [Platinum user session agent]
66. PtSvcHost.exe - Process ID: 2648 (C:\Program Files\Trend Micro\Titanium\plugin\Pt\PtSvcHost.exe) [Admin:NO] [x64] [3.12.0.1036] [Trend Micro Inc.] [Platinum Host Service]
67. PtWatchDog.exe - Process ID: 2664 (C:\Program Files\Trend Micro\Titanium\plugin\Pt\PtWatchDog.exe) [Admin:NO] [x64] [3.12.0.1036] [Trend Micro Inc.] [Platinum Watch Dog]
69. RPMDaemon.exe - Process ID: 5424 (C:\Program Files\GIGABYTE\SmartRecovery2\RPMDaemon.exe) [Admin:YES] [x64] [1.0.0.1] [Gigabyte Technology CO.] [Smart Recovery Daemon]
71. RzChromaAppManager.exe - Process ID: 8200 (C:\Program Files (x86)\Razer Chroma SDK\bin\RzChromaAppManager.exe) [Admin:NO] [x86] [2.0.12.6] [Razer Inc] [Razer Chroma App Manager]
72. RzSDKServer.exe - Process ID: 2716 (C:\Program Files (x86)\Razer Chroma SDK\bin\RzSDKServer.exe) [Admin:NO] [x86] [1.1.0.1] [Razer Inc.] [Razer Chroma SDK REST Server]
73. RzSDKService.exe - Process ID: 2780 (C:\Program Files (x86)\Razer Chroma SDK\bin\RzSDKService.exe) [Admin:NO] [x86] [2.0.5.6] [Razer Inc.] [Razer Chroma SDK Service]
74. RzSynapse.exe - Process ID: 6244 (C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe) [Admin:NO] [x86] [2.21.00.830] [Razer Inc.] [Razer Synapse]
79. ST2.exe - Process ID: 4128 (C:\Program Files (x86)\Orange\ma Livebox\dist\ST2.exe) [Admin:YES] [x86] [3.4.8.0] [Orange] [ma Livebox]
98. TimeMgmtDaemon.exe - Process ID: 2412 (C:\Program Files (x86)\GIGABYTE\Smart TimeLock\TimeMgmtDaemon.exe) [Admin:NO] [x86] [1,0,0,2] [Gigabyte Technology CO., LTD.] [Smart TimeLock Service]
99. TmsaInstance64.exe - Process ID: 8744 (C:\Program Files\Trend Micro\AMSP\module\10011\7.2.1023\7.2.1023\TmsaInstance64.exe) [Admin:NO] [x64] [7.2.0.1023] [Trend Micro Inc.] [TmsaInstance]
100. uiSeAgnt.exe - Process ID: 6072 (C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe) [Admin:NO] [x64] [5.5.0.1256] [Trend Micro Inc.] [Client Session Agent]
101. uiWatchDog.exe - Process ID: 2016 (C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe) [Admin:NO] [x64] [5.5.0.1256] [Trend Micro Inc.] [Trend Micro Client Session Agent Monitor]
If you remove Trend Micro before moving onto shutting down additional processes, then most of those will not be there since they are related to Trend Micro.