Difference between revisions of "Diagnostics"

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(How to provide us with your diagnostics)
m (How to provide us with your diagnostics)
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# Go to the [http://pastebin.com pastebin.com Paste Sharing Site]
 
# Go to the [http://pastebin.com pastebin.com Paste Sharing Site]
 
# '''Paste the Diagnostic report''' in the text entry area
 
# '''Paste the Diagnostic report''' in the text entry area
# Select any options on the bottom (such as '''when to expire''' and '''Paste Exposure'''), and click '''Save Paste'''
+
# Select any options on the bottom (such as '''when to expire''' and '''Paste Exposure'''), and click '''Submit'''
 
# Give us the '''Paste ID''' or '''Paste URL'''
 
# Give us the '''Paste ID''' or '''Paste URL'''
 
#* or, right click the '''RAW''' link, select Copy Link Location, and paste this '''URL''' to us
 
#* or, right click the '''RAW''' link, select Copy Link Location, and paste this '''URL''' to us
  
 
;If you aren't sure where to give us the link or Paste ID, it might be time to go to the [http://isboxer.com/index.php/chat ISBoxer Chat Room] or the [http://isboxer.com/forum ISBoxer Forums]!
 
;If you aren't sure where to give us the link or Paste ID, it might be time to go to the [http://isboxer.com/index.php/chat ISBoxer Chat Room] or the [http://isboxer.com/forum ISBoxer Forums]!

Revision as of 17:09, 4 August 2012

The Diagnostics window is new in ISBoxer 39

ISBoxer provides a handy Diagnostics tool for providing useful information to us, in the event that your game, or its launcher, crashes when launched through Inner Space. Specifically, it provides a list of processes running on your system, and a list of modules loaded inside a specific process -- your game or its launcher.

How to provide us with your diagnostics

  1. Launch your game as it would normally run, without ISBoxer or Inner Space. If the launcher is what is crashing, open just the launcher. Otherwise, get past the launcher so that the game window is open.
  2. In ISBoxer's Help menu, select Diagnostics for game crashes
  3. In the Running processes drop-down box, select the game or its launcher (from step 1). If you hadn't launched the game or launcher yet, click the Refresh button once you have opened it.
  4. Click Generate Diagnostic report, and Copy it to Clipboard
  5. Go to the pastebin.com Paste Sharing Site
  6. Paste the Diagnostic report in the text entry area
  7. Select any options on the bottom (such as when to expire and Paste Exposure), and click Submit
  8. Give us the Paste ID or Paste URL
    • or, right click the RAW link, select Copy Link Location, and paste this URL to us
If you aren't sure where to give us the link or Paste ID, it might be time to go to the ISBoxer Chat Room or the ISBoxer Forums!