Difference between revisions of "Diagnostics"
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{{Youtube|<videoflash>bkHTidgJ-_I</videoflash>|MiRai demonstrates how to grab ISBoxer's Diagnostics.}} | {{Youtube|<videoflash>bkHTidgJ-_I</videoflash>|MiRai demonstrates how to grab ISBoxer's Diagnostics.}} | ||
ISBoxer provides a handy [[Diagnostics]] tool for providing useful information to us, in the event that your game, or its launcher, crashes when launched through Inner Space. Specifically, it provides a list of processes running on your system, and a list of modules loaded inside a specific process -- your game or its launcher. | ISBoxer provides a handy [[Diagnostics]] tool for providing useful information to us, in the event that your game, or its launcher, crashes when launched through Inner Space. Specifically, it provides a list of processes running on your system, and a list of modules loaded inside a specific process -- your game or its launcher. | ||
| + | |||
| + | '''Diagnostics do not deliberately include any personally identifiable information*, nor anything that can be used to find or hack your computer.''' | ||
| + | <br/>A diagnostic includes: | ||
| + | #a list of running programs on your computer and their process id's (these are random numbers which change every time you run these programs) | ||
| + | # the loaded libraries/assemblies used by the process you select from the list | ||
| + | # settings to indicate whether a process is running as admin | ||
| + | # which version of windows you are using | ||
| + | # which version of ISBoxer generated the diagnostics | ||
| + | |||
| + | *it will include your username in the file paths, which might be your name, this is not a | ||
| + | |||
== How to provide us with your diagnostics == | == How to provide us with your diagnostics == | ||
Revision as of 15:35, 18 November 2015
MiRai demonstrates how to grab ISBoxer's Diagnostics.
ISBoxer provides a handy Diagnostics tool for providing useful information to us, in the event that your game, or its launcher, crashes when launched through Inner Space. Specifically, it provides a list of processes running on your system, and a list of modules loaded inside a specific process -- your game or its launcher.
Diagnostics do not deliberately include any personally identifiable information*, nor anything that can be used to find or hack your computer.
A diagnostic includes:
- a list of running programs on your computer and their process id's (these are random numbers which change every time you run these programs)
- the loaded libraries/assemblies used by the process you select from the list
- settings to indicate whether a process is running as admin
- which version of windows you are using
- which version of ISBoxer generated the diagnostics
- it will include your username in the file paths, which might be your name, this is not a
How to provide us with your diagnostics
- Launch your game as it would normally run, without ISBoxer or Inner Space. If the launcher is what is crashing, open just the launcher. Otherwise, get past the launcher so that the game window is open.
- In ISBoxer's Help menu, select Diagnostics for game crashes
- In the Running processes drop-down box, select the game or its launcher (from step 1). If you hadn't launched the game or launcher yet, click the Refresh button once you have opened it.
- Click Generate Diagnostic report, and Copy it to Clipboard
- Go to the pastebin.com Paste Sharing Site (or alternatively zerobin.net or pastie.org)
- Paste the Diagnostic report in the text entry area
- Select any options on the bottom (such as when to expire), and click Save Paste
- Give us the Paste URL
- or, right click the Download link, select Copy Link Location, and paste this URL to us
- If you aren't sure where to give us the link, it might be time to go to the ISBoxer Chat Room or the ISBoxer Forums!
