ISB framerate, unable to enter game, and more

okay, i will include the necessary setup link at the end of this description. while this is happening in EQ2 it seemed a generic enough problem to ask here. if not, please feel free to move this post.

when i launch a character set, my sets only have 2 characters in them, i can get to the character selection screen, but the avatar is not there. i can even hit the Play button and enter the game with that character. however, several things then occur:

1. cannot see avatar ingame.

2. cannot see npc's ingame.

3. framerate on first character leaps between 3fps to 60fps every few seconds, or when i try to make a 1/8th turn in any direction.

4. the second character never gets past the original loading screen following character select and play.

5. Taskmanager shows this second client is 'Not Responding' after several minutes of waiting.

i have on multiple occasions done the following:

(though not in this order)

rebooted my desktop,

restarted the client,

ensured my graphics settings were on Very High Performance,

tried different window configurations (i was originally in the last option given by the window setup wizard which creates 2 screen sized instances of the game).

here is my desktop info:

Windows 8, (not 8.1) 64-bit
i5 3570k @ 3.40GHZ
16GB RAM
Radeon 7870 gfx card

here is the link to my ISB crash report: http://www.privatepaste.com/c9f922bad4

here is the link to my ISB profile for this character set: http://www.privatepaste.com/3ade861854

[lax]

Never heard of these issues!

1. Have you checked for a new driver for your video card? http://support.amd.com/en-us/download

2. Try adjusting the in-game setting for Windowed mode/Fullscreen mode. It may work better in one mode than another. Re-launch after changing this

3. "framerate on first character leaps between 3fps to 60fps every few seconds" -- this could be expected if your Windows Power Profile is not set at 100% CPU power. If that's the case, ISBoxer would pop up a warning message when you launch ISBoxer Toolkit.

4. The only thing of particular interest in your "Diagnostics for game crashes" is this

Code:

54. mbamgui - Process ID: 1096 (C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe)
55. mbamscheduler - Process ID: 1864 (C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe)
56. mbamservice - Process ID: 1908 (C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe)

It may or may not help to try disabling (or temporarily uninstalling) Malwarebytes' Anti-Malware.

5. Performance diagnostic information can be had via http://isboxer.com/wiki/HOWTO:Tweak_your_framerate#Identifying_framerate_bottlenecks. The program here will tell you (or us) if your RAM, CPU, or GPU is maxing out and therefore limiting your system and your framerate. The rest of the guide could potentially help, but is mostly related to what you've already tried.

1. i did check again on your recommendation, but i am up to date on my driver. there is a newly released beta driver, but quite honestly, i prefer to not wrestle with those.

2. it was in Windowed mode. i set both to Full Screen under the ingame Options menu.

3. double checked my power settings and they are on High.

4. i turned off Malwarebytes completely and checked my processes under Task Manager just to be sure.

after each of these changes i did restart the game from the InnerSpace icon tray item.

5. during all this i saved several OHM reports. since the reading it takes is dynamic, im not sure if these reports caught any fluctuations or not, which is why i took 3 readings. here are the links:

OHM1: http://www.privatepaste.com/37b54f7642
OHM2: http://www.privatepaste.com/c60b7dace9
OHM3: http://www.privatepaste.com/3564b7967b



1. also, i attempted to simply launch one character slot, but i got the same results.

2. i launched two instances of the EQ2 client w/o ISB and ran them at the same time and had none of the issues listed in my OP.

3. there was a patch to EQ2 this week. i checked the patchnotes but found nothing that triggered a flag to me, but that doesn't mean much. here's the link:

https://forums.station.sony.com/eq2/ind ... 14.545697/

[lax]

4. i turned off Malwarebytes completely and checked my processes under Task Manager just to be sure.

It still could have had an effect via a system Service

A closer review of your Diagnostics turns up a couple more possibilities. Try shutting these down too

Code:

35. ClamTray - Process ID: 3656 (C:\Program Files (x86)\ClamWin\bin\ClamTray.exe)
47. hasplms - Process ID: 1752 (C:\Windows\system32\hasplms.exe)

3. there was a patch to EQ2 this week. i checked the patchnotes but found nothing that triggered a flag to me, but that doesn't mean much. here's the link:

https://forums.station.sony.com/eq2/ind ... 14.545697/

If it was in any way related to the EQ2 patch, the EverQuest 2 forum here would be flooded.

Your Open Hardware Monitor reports indicate 100% max CPU load (low 1-4%, now 0%, high 100%)

Code:

| +- CPU Total : 3.125 0 100 (/intelcpu/0/load/0)
| +- CPU Core #1 : 3.125 0 100 (/intelcpu/0/load/1)
| +- CPU Core #2 : 4.6875 0 100 (/intelcpu/0/load/2)
| +- CPU Core #3 : 3.125 0 100 (/intelcpu/0/load/3)
| +- CPU Core #4 : 1.5625 0 100 (/intelcpu/0/load/4)

I would suggest getting one more report, but get your team fully launched and then in the View menu in OHM, select Reset Min/Max. Then go click on your game window, try to do something in it for a few seconds, and go right back to OHM and generate the report. This should give a more accurate picture of your current CPU usage while playing (eliminating any spikes from launching the team, etc). But it sounds to me like the issue is probably interference from other running software and this report is probably not going to get us closer to the solution here anyway.

i uninstalled:

hasplms.exe

clamwin

and i then rebooted the desktop.

i tried 2 different character sets launching both from the InnerSpace tray icon.

as you suggested i took OHM readings after having the whole team launched and ingame.

still the same issues, no avatars at character selection screen, no avatars ingame, no npcs ingame.

here is the OHM reading after selecting a game window and attempting to simply turn the camera right or left:

http://www.privatepaste.com/5f42d80e90

[MiRai]

I've been watching this thread as well, and I don't see anything that necessarily sticks out. Now, I don't play EQ2, but how come both processes are named differently in the list?

Code:

41. EQ2 - Process ID: 1492 (C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest II\EQ2.exe)
42. EverQuest2 - Process ID: 5956 (C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest II\EverQuest2.exe)

Are you launching two separate processes or something? Did you launch a normal game process to get the diagnostic? Typically, if you can successfully launch the game through Inner Space, you should grab the diagnostic from the launched process rather than a standalone process.

[lax]

EQ2.exe is the launcher, EverQuest2.exe is the game

[MiRai]

EQ2.exe is the launcher, EverQuest2.exe is the game

Then what is the LaunchPad? And why does it have its very own awesomium process?

Code:

50. LaunchPad - Process ID: 5616 (C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest II\LaunchPad.exe)

Code:

8. awesomium_process - Process ID: 5664 (C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest II\awesomium_process.exe)
9. AwesomiumProcess - Process ID: 6060 (C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest II\LaunchPad.libs\AwesomiumProcess.exe)

I'M LEAVING THIS THREAD BEFORE I SCREW THINGS UP.

I've been watching this thread as well, and I don't see anything that necessarily sticks out. Now, I don't play EQ2, but how come both processes are named differently in the list?

Code:

41. EQ2 - Process ID: 1492 (C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest II\EQ2.exe)
42. EverQuest2 - Process ID: 5956 (C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest II\EverQuest2.exe)

Are you launching two separate processes or something? Did you launch a normal game process to get the diagnostic? Typically, if you can successfully launch the game through Inner Space, you should grab the diagnostic from the launched process rather than a standalone process.

except for the times stated where i launched the game as a standalone to compare it, i have only launched the character sets and slots from InnerSpace.

but you may be on to something here. why would it need the Launcher and the game's .exe, is this related to how EQ2 handles passwords? i have no clue and am out of my depth here.

however, i will try to set up EQ2 again in ISB and see what .exe is being chosen.

I've been watching this thread as well, and I don't see anything that necessarily sticks out. Now, I don't play EQ2, but how come both processes are named differently in the list?

Code:

41. EQ2 - Process ID: 1492 (C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest II\EQ2.exe)
42. EverQuest2 - Process ID: 5956 (C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest II\EverQuest2.exe)

Are you launching two separate processes or something? Did you launch a normal game process to get the diagnostic? Typically, if you can successfully launch the game through Inner Space, you should grab the diagnostic from the launched process rather than a standalone process.

except for the times stated where i launched the game as a standalone to compare it, i have only launched the character sets and slots from InnerSpace.

but you may be on to something here. why would it need the Launcher and the game's .exe, is this related to how EQ2 handles passwords? i have no clue and am out of my depth here.

however, i will try to set up EQ2 again in ISB and see what .exe is being chosen.

it's the proper .exe (EverQuest2.exe).

i also checked processes while running 2 instances of that same .exe w/o ISB. only one awesomium process when there is one instance running. and there are two awesomium processes running when i had both instances of the client launched.