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Eve Launcher crashes when opened via Inner Space

Moderator: MiRai

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Spike Greene

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Posts: 6

Joined: Sun Dec 27, 2020 10:31 am

Post Sun Dec 27, 2020 11:56 am

Eve Launcher crashes when opened via Inner Space

As the title says:
When I open the Eve Launcher manually, I can log in and start the game normally.
When I open the Eve Launcher using Inner Space, the Launcher starts up, but crashes as soon as I click any one button (be it "Sign In" or the Options-Cogwheel, does not matter).
The Windows Error Protocol grants the following information:

- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2020-12-27T16:53:28.188728600Z
EventRecordID 22294
Channel Application
Computer DESKTOP-LJ218DS
Security

- EventData
evelauncher.exe
1863.399.1344.0
5fd32af5
ntdll.dll
10.0.18362.1171
e94aeef6
c0000005
0005b373
26f8
01d6dc70c029dbda
Q:\Spiele\Eve Online\EVE\Launcher\evelauncher.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
536a7712-bfe6-4297-ad0f-9a6673990152

If there is more information needed, just let me know.
Edit: To solve this, I already reinstalled Eve Online as well as Inner Space and ISBoxer. Problem still persists.
Inner Space is run as admin.

Thanks in advance.
Spike Greene
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bob

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League of Extraordinary Multiboxers

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Joined: Sat Feb 15, 2014 11:14 am

Location: In the dining room, with the lead pipe.

Post Fri Jan 01, 2021 11:25 am

Re: Eve Launcher crashes when opened via Inner Space

A compatibility diagnostic would be the first thing to look at.

https://isboxer.com/wiki/Diagnostics
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Spike Greene

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Posts: 6

Joined: Sun Dec 27, 2020 10:31 am

Post Fri Jan 08, 2021 9:59 am

Re: Eve Launcher crashes when opened via Inner Space

I followed the instructions and generated the diagnostics file, which you can find here: https://pastebin.com/9fTUF7wP
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bob

User avatar

League of Extraordinary Multiboxers

Posts: 4255

Joined: Sat Feb 15, 2014 11:14 am

Location: In the dining room, with the lead pipe.

Post Fri Jan 08, 2021 11:48 am

Re: Eve Launcher crashes when opened via Inner Space

The thing that immediately jumped out at me was Avira.
A second look hasn't really provided any other possibilities, so I would go with the first instinct for now. Either set some exclusions on the antivirus, or for full testing, temporarily uninstall it (this is for diagnostic purposes to determine if it is the cause).
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Spike Greene

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Posts: 6

Joined: Sun Dec 27, 2020 10:31 am

Post Fri Jan 08, 2021 4:40 pm

Re: Eve Launcher crashes when opened via Inner Space

Thanks, I will try that out and respond here when I get some results.
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Spike Greene

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Posts: 6

Joined: Sun Dec 27, 2020 10:31 am

Post Fri Jan 08, 2021 7:41 pm

Re: Eve Launcher crashes when opened via Inner Space

I tried Avira exceptions first, then completely uninstalled it and rebooted. Both sadly did not change anything. Problem still persists.
In addition, I tried deactivating the Windows Firewall, but that had no effect either.
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Spike Greene

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Posts: 6

Joined: Sun Dec 27, 2020 10:31 am

Post Fri Jan 15, 2021 3:50 am

Re: Eve Launcher crashes when opened via Inner Space

Any further suggestions I could try to make it work again?

Edit: I have also tried the advice from this thread, where the user had a similar problem, but to no avail: viewtopic.php?f=8&t=10533

Edit 2: And tried the ISBoxer Eve Launcher, but it would not let me add my accounts. When I try, it gets an error and closes
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bob

User avatar

League of Extraordinary Multiboxers

Posts: 4255

Joined: Sat Feb 15, 2014 11:14 am

Location: In the dining room, with the lead pipe.

Post Fri Jan 15, 2021 5:15 pm

Re: Eve Launcher crashes when opened via Inner Space

No further suggestions that you'd like.

I can't see anything else that makes me think it might even remotely be why it is crashing, so I'd be on the reinstall Windows option. It's not something I like to suggest, as it is rather a defeatist thing, and it'd be nice to have set steps to follow, but it is the only thing I can think of currently.
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Spike Greene

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Posts: 6

Joined: Sun Dec 27, 2020 10:31 am

Post Mon Jan 18, 2021 2:36 am

Re: Eve Launcher crashes when opened via Inner Space

Okay, I will try that, then.
Thanks again for your help.

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