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Computer Freeze after switch character window

PostPosted: Fri Aug 30, 2019 4:37 pm
by mugz
Hi there.

I have comp i9-9900k/32g ram/2080ti/dual monitor

Playing WOw + wow classic.

Sometimes my computer complete freeze (static image, no any reaction for keys like ctrl+shift+esc for taskmanager or ctrl+alt+del) but hear sounds from game.
It's hapen after i trying to switch character (swap jpt character to main region).

Only full reset computer helps.

Re: Computer Freeze after switch character window

PostPosted: Mon Sep 02, 2019 2:53 am
by Wizeowel
Hi.

Is this when playing WoW retail or classic or both? If only on retail, try selecting directx11 legacy in your characters instead.

If also on classic (which only has dx11) then are you using VideoFX to swap? Do you have any slot-swap keymap actions set up to change video settings?

Re: Computer Freeze after switch character window

PostPosted: Wed Sep 04, 2019 4:42 pm
by mugz
Wizeowel wrote:Hi.

Is this when playing WoW retail or classic or both? If only on retail, try selecting directx11 legacy in your characters instead.

If also on classic (which only has dx11) then are you using VideoFX to swap? Do you have any slot-swap keymap actions set up to change video settings?


I played both.
For classic where is find videofx and slot-swap keymap actions?

Re: Computer Freeze after switch character window

PostPosted: Thu Sep 05, 2019 4:41 am
by Wizeowel
mugz wrote:I played both.


And you have exactly the same issue both on retail and classic?


mugz wrote:For classic where is find videofx and slot-swap keymap actions?


VideoFX is selected in the quick-setup wizard and in the window layout wizard. See http://isboxer.com/wiki/Window_Layout

Slot Swap is an advanced technique for dynamically changing graphics settings when swapping between characters. It's not needed, I just wondered if you had set up something like this yourself.

Re: Computer Freeze after switch character window

PostPosted: Thu Sep 05, 2019 7:15 am
by mugz
No. In BFA i don't have any issue when playing in DX11 (with DX12 i have same issue)

I dont see any VideoFX option in setting in window layout.

But i have slot swap to primary monitor from secondary for active window.
Active slot always on 1st monitor

Re: Computer Freeze after switch character window

PostPosted: Thu Sep 05, 2019 10:34 am
by MiRai
In the game's settings, do you assign specific monitors or graphics cards to either or both game clients, or are they left as "Auto?"

Re: Computer Freeze after switch character window

PostPosted: Thu Sep 05, 2019 1:31 pm
by mugz
MiRai wrote:In the game's settings, do you assign specific monitors or graphics cards to either or both game clients, or are they left as "Auto?"


Graphics card set to auto.
Monitor selected individual for each game client. I have two different game folders with same files, but separated config file

Re: Computer Freeze after switch character window

PostPosted: Thu Sep 05, 2019 4:03 pm
by bob
mugz wrote:Monitor selected individual for each game client.
In the game?? if so, that could be your issue right there. Swapping games around will change the monitor.

The problem you describe is very much like a driver crash, so something, somewhere in the graphics setup or usage is going to be causing the issue.

1. ensure both monitors are plugged into the 2080ti
2. make sure you have current drivers (Ansel/GFExperience not required).
3. don't force gfx card or monitors in the in game settings
4. make a new window layout if you install new drivers.

maybe get a compatibility diagnostic. http://isboxer.com/wiki/Diagnostics

Re: Computer Freeze after switch character window

PostPosted: Fri Sep 06, 2019 4:29 am
by mugz
bob wrote:
mugz wrote:Monitor selected individual for each game client.
In the game?? if so, that could be your issue right there. Swapping games around will change the monitor.

The problem you describe is very much like a driver crash, so something, somewhere in the graphics setup or usage is going to be causing the issue.

1. ensure both monitors are plugged into the 2080ti
2. make sure you have current drivers (Ansel/GFExperience not required).
3. don't force gfx card or monitors in the in game settings
4. make a new window layout if you install new drivers.

maybe get a compatibility diagnostic. http://isboxer.com/wiki/Diagnostics


I tried removing monitor selection in game. Set to primary in any client. Recreate config files in ISboxer. Restart games. Issue still exist. Switch 2-3 times and computer freeze.

1. All monitors connected into ONE 2080ti (i dont have more)
2. I have latest nVidia drivers
3. Tryed to remove this settings. No luck
4. Will try today in evening.

Re: Computer Freeze after switch character window

PostPosted: Fri Sep 06, 2019 2:28 pm
by mugz
Ok. No luck again. What i do.

1. Reinstall drivers 436.14 revision
2. Removed any setting for monitor/card selection (checked it twice)
3. Set up All characters to ONe game client
4. Completly recreate Window Layout from scratch

Game start. Try to switch window - and got instant freeze.

I don't know what i must to do next for solve this issue.

Please help!