Wed Jan 23, 2019 9:54 am by Kursadors
Request number: # 65297542
The game master sent you an answer and closed the request:
Hello, Bogdan!
Thank you for contacting Blizzard Support.
After checking your record, I can assure you that the measures taken to the record were adequate and not subject to revision. The inspection was carried out repeatedly by several employees to ensure the objectivity of the investigation.
You are absolutely right, multiboxing does not violate the terms of the user agreement, however, the use of game automation programs is strictly prohibited. The game client has the ability to track the game automation program. Unfortunately, your record was a violation. We take such cases very seriously and do not revise the decision based on the length of the game or the company's loyalty. We do our best to make the game fair for all players without exception.
I hope my answer clarified the situation. All the best to you.
Good luck,
Game master Nillulli
Blizzard Europe
If the difficulty has not been resolved, you can reopen this query. If you have another question or difficulty, please send a new request.
Please leave your feedback about the support provided in the questionnaire.
Best wishes,
Blizzard Support