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Launcher won't open

PostPosted: Fri Dec 23, 2011 1:22 pm
by Noshei
Hey,

I'm trying to get this working and I believe I have everything setup correctly, but when I go to launch the game through innerspace the launcher just stalls out while opening. This applies when using the isboxer character set and the innerspace default profile. Also I am able to run the launcher just fine by itself.

Here is the Setup from IsBoxer, http://privatepaste.com/67b9a979c3.

Here is the first HiJackThis Log, http://privatepaste.com/6334561454.

first swtor.exe HiJackThis Log, http://privatepaste.com/edccc7a69b

second swtor.exe HiJackThis Log, http://privatepaste.com/d1f8adde50

let me know if you need any more information

Re: Launcher won't open

PostPosted: Fri Dec 23, 2011 1:33 pm
by lax
When it's the launcher hanging when IS is launching it, you should be getting me the Hijack This or ISBoxer diagnostics from the launcher not the swtor.exe ;) It's fine though I don't think I need any different information from it in this case.

Two things stick out:
1. E:\Program Files\CheckPoint\ZAForceField\WOW64\Plugins\ISWSHEX.dll
2. C:\Program Files (x86)\MSI\MSI Afterburner\Bundle\OSDServer\RTSSHooks.dll

I'd try shutting off Afterburner first to see if that might be interfering for some reason, but ZAForceField's browser plugin is a more likely culprit and is more difficult to shut off. You might have to uninstall Zone Alarm to see if that makes it begin to work (just shutting it off it will leave Services running and that ISWSHEX.dll will still get loaded in every process, you can try shutting it off if you want but you need to make sure to go into Administrative Tools and shutdown all related Services)

Re: Launcher won't open

PostPosted: Fri Dec 23, 2011 2:20 pm
by Noshei
Looks like you were right on the money with the zone alarm toolbar. Luckily I was able to just uninstall that but keep the main part of ZA and everything worked out

Re: Launcher won't open

PostPosted: Fri Dec 23, 2011 2:45 pm
by lax
Thank you for the confirmation, I will see what I can do about the problem :)