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Launcher won't open

Moderator: MiRai

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Noshei

Posts: 4

Joined: Fri Dec 23, 2011 12:54 pm

Post Fri Dec 23, 2011 1:22 pm

Launcher won't open

Hey,

I'm trying to get this working and I believe I have everything setup correctly, but when I go to launch the game through innerspace the launcher just stalls out while opening. This applies when using the isboxer character set and the innerspace default profile. Also I am able to run the launcher just fine by itself.

Here is the Setup from IsBoxer, http://privatepaste.com/67b9a979c3.

Here is the first HiJackThis Log, http://privatepaste.com/6334561454.

first swtor.exe HiJackThis Log, http://privatepaste.com/edccc7a69b

second swtor.exe HiJackThis Log, http://privatepaste.com/d1f8adde50

let me know if you need any more information
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lax

User avatar

Site Admin

Posts: 7301

Joined: Tue Nov 17, 2009 9:32 pm

Post Fri Dec 23, 2011 1:33 pm

Re: Launcher won't open

When it's the launcher hanging when IS is launching it, you should be getting me the Hijack This or ISBoxer diagnostics from the launcher not the swtor.exe ;) It's fine though I don't think I need any different information from it in this case.

Two things stick out:
1. E:\Program Files\CheckPoint\ZAForceField\WOW64\Plugins\ISWSHEX.dll
2. C:\Program Files (x86)\MSI\MSI Afterburner\Bundle\OSDServer\RTSSHooks.dll

I'd try shutting off Afterburner first to see if that might be interfering for some reason, but ZAForceField's browser plugin is a more likely culprit and is more difficult to shut off. You might have to uninstall Zone Alarm to see if that makes it begin to work (just shutting it off it will leave Services running and that ISWSHEX.dll will still get loaded in every process, you can try shutting it off if you want but you need to make sure to go into Administrative Tools and shutdown all related Services)
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Noshei

Posts: 4

Joined: Fri Dec 23, 2011 12:54 pm

Post Fri Dec 23, 2011 2:20 pm

Re: Launcher won't open

Looks like you were right on the money with the zone alarm toolbar. Luckily I was able to just uninstall that but keep the main part of ZA and everything worked out
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lax

User avatar

Site Admin

Posts: 7301

Joined: Tue Nov 17, 2009 9:32 pm

Post Fri Dec 23, 2011 2:45 pm

Re: Launcher won't open

Thank you for the confirmation, I will see what I can do about the problem :)

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