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Innerspace wont launch sto

Moderator: MiRai

<<

Arkailia

Posts: 16

Joined: Mon Jan 06, 2014 10:46 am

Post Mon Jan 06, 2014 10:53 am

Innerspace wont launch sto

I am unable to even launch STO from inner space, will paste the event viewer stuff below

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-06T15:35:27.000000000Z" />
<EventRecordID>39222</EventRecordID>
<Channel>Application</Channel>
<Computer>Arkailia</Computer>
<Security />
</System>
- <EventData>
<Data>Star Trek Online.exe</Data>
<Data>2013.12.16.1927</Data>
<Data>52afc4ac</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0057396e</Data>
<Data>16a8</Data>
<Data>01cf0af4e991220e</Data>
<Data>E:\Program Files (x86)\Cryptic Studios\Star Trek Online.exe</Data>
<Data>unknown</Data>
<Data>2a81c453-76e8-11e3-96ae-5404a629c3d9</Data>
</EventData>
</Event>

the game launches ok by itself but innerspace wont work with it

below is the diagnostic i ran

ISBoxer Diagnostics Report generated 1/6/2014 9:52 AM by ISBoxer 41.6.1210.2

Running processes:
1. atieclxx - Process ID: 1836
2. atiesrxx - Process ID: 1264
3. audiodg - Process ID: 1652
4. avgcsrva - Process ID: 484
5. avgcsrva - Process ID: 6444
6. avgemca - Process ID: 3156
7. avgidsagent - Process ID: 2084 (C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe)
8. avgnsa - Process ID: 3148
9. avgrsa - Process ID: 444
10. avgui - Process ID: 4260 (C:\Program Files (x86)\AVG\AVG2014\avgui.exe)
11. avgwdsvc - Process ID: 2112 (C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe)
12. btwdins - Process ID: 2280
13. CCC - Process ID: 5228
14. conhost - Process ID: 3068
15. csrss - Process ID: 1004
16. csrss - Process ID: 880
17. DatamngrCoordinator - Process ID: 2348 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrCoordinator.exe)
18. DatamngrCoordinator - Process ID: 2476 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrCoordinator.exe)
19. DatamngrUI - Process ID: 7392 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrUI.exe)
20. dwm - Process ID: 1060
21. explorer - Process ID: 2032
22. firefox - Process ID: 6800 (C:\Program Files (x86)\Mozilla Firefox\firefox.exe)
23. ForwardDaemon - Process ID: 2740 (C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe)
24. Fuel.Service - Process ID: 1972
25. GameClient - Process ID: 5772 (E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe)
26. googledrivesync - Process ID: 1672 (C:\Program Files (x86)\Google\Drive\googledrivesync.exe)
27. googledrivesync - Process ID: 4852 (C:\Program Files (x86)\Google\Drive\googledrivesync.exe)
28. hpqbam08 - Process ID: 6628 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe)
29. Hpqdirec - Process ID: 7164 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqdirec.exe)
30. hpqgpc01 - Process ID: 7156 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe)
31. hpqste08 - Process ID: 6532 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe)
32. hpqtra08 - Process ID: 4912 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe)
33. hpwuschd2 - Process ID: 4580 (C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe)
34. InnerSpace - Process ID: 6724 (C:\Program Files (x86)\InnerSpace\InnerSpace.exe)
35. ioloServiceManager - Process ID: 2452 (C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe)
36. ISBoxer Toolkit - Process ID: 6060 (C:\Program Files (x86)\InnerSpace\ISBoxer Toolkit.exe)
37. KHALMNPR - Process ID: 4168
38. LCDClock - Process ID: 5536
39. LCDCountdown - Process ID: 5528
40. LCDMedia - Process ID: 5520 (C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe)
41. LCDPOP3 - Process ID: 5552
42. LCDRSS - Process ID: 5572
43. LCore - Process ID: 4824
44. LGVL600SVC - Process ID: 2572
45. loggingserver - Process ID: 3060 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.2.0\loggingserver.exe)
46. lsass - Process ID: 332
47. lsm - Process ID: 504
48. mmc - Process ID: 1880
49. MOM - Process ID: 3252
50. MotoHelperAgent - Process ID: 3316 (C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe)
51. MotoHelperService - Process ID: 2612 (C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe)
52. ProfilerU - Process ID: 1028
53. RAVCpl64 - Process ID: 4056
54. SaiMfd - Process ID: 500
55. SeaPort - Process ID: 2200 (C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE)
56. SearchIndexer - Process ID: 5608
57. services - Process ID: 272
58. SetPoint - Process ID: 3312
59. SetPointII - Process ID: 4768
60. skypekit - Process ID: 6324 (c:\program files (x86)\trillian\plugins\skypekit.exe)
61. smss - Process ID: 296
62. soffice - Process ID: 4976 (C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe)
63. soffice.bin - Process ID: 5016 (C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin)
64. spoolsv - Process ID: 1240
65. svchost - Process ID: 1040
66. svchost - Process ID: 1196
67. svchost - Process ID: 1392
68. svchost - Process ID: 1440
69. svchost - Process ID: 1456
70. svchost - Process ID: 1488
71. svchost - Process ID: 1524
72. svchost - Process ID: 1816
73. svchost - Process ID: 2428 (C:\Windows\SysWOW64\svchost.exe)
74. svchost - Process ID: 2660
75. svchost - Process ID: 2712
76. svchost - Process ID: 2808
77. svchost - Process ID: 3500
78. svchost - Process ID: 3948
79. svchost - Process ID: 5848
80. svchost - Process ID: 6096
81. System - Process ID: 4
82. taskhost - Process ID: 1996
83. taskmgr - Process ID: 7208
84. ToolbarUpdater - Process ID: 2852 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.2.0\ToolbarUpdater.exe)
85. trillian - Process ID: 5004 (C:\Program Files (x86)\Trillian\trillian.exe)
86. Verizon Cloud Service - Process ID: 4832
87. vprot - Process ID: 4984 (C:\Program Files (x86)\AVG Secure Search\vprot.exe)
88. WajamUpdater - Process ID: 2900 (C:\Program Files (x86)\Wajam\Updater\WajamUpdater.exe)
89. wininit - Process ID: 984
90. winlogon - Process ID: 1324
91. wlcomm - Process ID: 8120 (C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe)
92. wlmail - Process ID: 1600 (C:\Program Files (x86)\Windows Live\Mail\wlmail.exe)
93. WmiPrvSE - Process ID: 3492
94. wmpnetwk - Process ID: 5880


Modules loaded by GameClient - Process ID: 5772 (E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe):
1. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe
2. C:\Windows\SysWOW64\ntdll.dll
3. C:\Windows\syswow64\kernel32.dll
4. C:\Windows\syswow64\KERNELBASE.dll
5. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\steam_api.dll
6. C:\Windows\syswow64\ADVAPI32.dll
7. C:\Windows\syswow64\msvcrt.dll
8. C:\Windows\SysWOW64\sechost.dll
9. C:\Windows\syswow64\RPCRT4.dll
10. C:\Windows\syswow64\SspiCli.dll
11. C:\Windows\syswow64\CRYPTBASE.dll
12. C:\Windows\syswow64\SHELL32.dll
13. C:\Windows\syswow64\SHLWAPI.dll
14. C:\Windows\syswow64\GDI32.dll
15. C:\Windows\syswow64\USER32.dll
16. C:\Windows\syswow64\LPK.dll
17. C:\Windows\syswow64\USP10.dll
18. C:\Windows\system32\WINMM.dll
19. C:\Windows\system32\VERSION.dll
20. C:\Windows\syswow64\PSAPI.DLL
21. C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
22. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\XINPUT1_3.dll
23. C:\Windows\syswow64\SETUPAPI.dll
24. C:\Windows\syswow64\CFGMGR32.dll
25. C:\Windows\syswow64\OLEAUT32.dll
26. C:\Windows\syswow64\ole32.dll
27. C:\Windows\syswow64\DEVOBJ.dll
28. C:\Windows\system32\DINPUT8.dll
29. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\vivoxsdk.dll
30. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\ortp.dll
31. C:\Windows\syswow64\WS2_32.dll
32. C:\Windows\syswow64\NSI.dll
33. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\libsndfile-1.dll
34. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\vivoxoal.dll
35. C:\Windows\system32\IPHLPAPI.DLL
36. C:\Windows\system32\WINNSI.DLL
37. C:\Windows\system32\SensApi.dll
38. C:\Windows\system32\DNSAPI.dll
39. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\nvtt.dll
40. C:\Windows\system32\d3d9.dll
41. C:\Windows\system32\d3d8thk.dll
42. C:\Windows\system32\dwmapi.dll
43. C:\Windows\system32\MSACM32.dll
44. C:\Windows\system32\IMM32.DLL
45. C:\Windows\syswow64\MSCTF.dll
46. C:\Windows\system32\hnetcfg.dll
47. C:\Windows\system32\ATL.DLL
48. C:\Windows\system32\slc.dll
49. C:\Windows\system32\GPAPI.dll
50. C:\Windows\system32\USERENV.dll
51. C:\Windows\system32\profapi.dll
52. C:\Windows\system32\odbc32.dll
53. C:\Windows\system32\odbcint.dll
54. C:\Windows\system32\odbcbcp.dll
55. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\dbghelp.dll
56. C:\Windows\system32\uxtheme.dll
57. C:\Windows\syswow64\CLBCatQ.DLL
58. C:\Windows\system32\CRYPTSP.dll
59. C:\Windows\system32\rsaenh.dll
60. C:\Windows\system32\RpcRtRemote.dll
61. C:\Windows\system32\d3d11.dll
62. C:\Windows\system32\dxgi.dll
63. C:\Windows\syswow64\WINTRUST.dll
64. C:\Windows\syswow64\CRYPT32.dll
65. C:\Windows\syswow64\MSASN1.dll
66. C:\Windows\system32\atiuxpag.dll
67. C:\Windows\system32\atiu9pag.dll
68. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\D3DX9_42.dll
69. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\D3DCompiler_42.dll
70. C:\Windows\system32\aticfx32.dll
71. C:\Windows\system32\atidxx32.dll
72. C:\Windows\system32\NLAapi.dll
73. C:\Windows\system32\napinsp.dll
74. C:\Windows\system32\pnrpnsp.dll
75. C:\Windows\System32\mswsock.dll
76. C:\Windows\System32\winrnr.dll
77. C:\Windows\system32\wshbth.dll
78. C:\Windows\System32\fwpuclnt.dll
79. C:\Windows\system32\rasadhlp.dll
80. C:\Windows\System32\wshtcpip.dll
81. C:\Windows\system32\HID.DLL
82. C:\Windows\System32\MMDevApi.dll
83. C:\Windows\System32\PROPSYS.dll
84. C:\Windows\system32\wdmaud.drv
85. C:\Windows\system32\ksuser.dll
86. C:\Windows\system32\AVRT.dll
87. C:\Windows\system32\AUDIOSES.DLL
88. C:\Windows\system32\msacm32.drv
89. C:\Windows\system32\midimap.dll
90. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\NxCooking.dll
91. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\PhysXCore.dll
92. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\physxcudart_20.dll
93. C:\Windows\system32\WSOCK32.dll
94. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\PhysXLoader.dll
95. C:\Program Files\Logitech Gaming Software\LcdApi\x86\LgLcdApi.dll
96. C:\Windows\system32\dsound.dll
97. C:\Windows\system32\POWRPROF.dll
98. C:\Windows\system32\mscms.dll


Application Compatibility flags under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
Application Compatibility flags under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
0 E:\Program Files (x86)\Funcom\The Secret World\TheSecretWorldDX11.exe: DISABLEDWM
<<

lax

User avatar

Site Admin

Posts: 7301

Joined: Tue Nov 17, 2009 9:32 pm

Post Mon Jan 06, 2014 11:21 am

Re: Innerspace wont launch sto

I have a feeling it's related to AVG's browser protection. Can you try uninstalling AVG to be sure that's not it?
<<

Arkailia

Posts: 16

Joined: Mon Jan 06, 2014 10:46 am

Post Mon Jan 06, 2014 11:49 am

Re: Innerspace wont launch sto

i tryed disabling avg it had no effect
<<

lax

User avatar

Site Admin

Posts: 7301

Joined: Tue Nov 17, 2009 9:32 pm

Post Mon Jan 06, 2014 12:25 pm

Re: Innerspace wont launch sto

I assume by "disable" you don't mean "uninstalled", so show another diagnostic with it "disabled" I guess. The problem with just "disabling" most AV is it's not usually actually completely disabled and may still load in the game process (therefore still causing the problem)
<<

Arkailia

Posts: 16

Joined: Mon Jan 06, 2014 10:46 am

Post Mon Jan 06, 2014 12:33 pm

Re: Innerspace wont launch sto

GameClient.exe

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-06T17:28:36.000000000Z" />
<EventRecordID>39252</EventRecordID>
<Channel>Application</Channel>
<Computer>Arkailia</Computer>
<Security />
</System>
- <EventData>
<Data>GameClient.exe</Data>
<Data>0.0.0.0</Data>
<Data>52b222a2</Data>
<Data>GameClient.exe</Data>
<Data>0.0.0.0</Data>
<Data>52b222a2</Data>
<Data>c0000005</Data>
<Data>0084cc63</Data>
<Data>1de4</Data>
<Data>01cf0b04b6e4a9c3</Data>
<Data>E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe</Data>
<Data>E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe</Data>
<Data>f90db57d-76f7-11e3-96ae-5404a629c3d9</Data>
</EventData>
</Event>

and star trek online.exe

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-06T17:29:55.000000000Z" />
<EventRecordID>39254</EventRecordID>
<Channel>Application</Channel>
<Computer>Arkailia</Computer>
<Security />
</System>
- <EventData>
<Data>Star Trek Online.exe</Data>
<Data>2013.12.16.1927</Data>
<Data>52afc4ac</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0057396e</Data>
<Data>b14</Data>
<Data>01cf0b04e7761541</Data>
<Data>E:\Program Files (x86)\Cryptic Studios\Star Trek Online.exe</Data>
<Data>unknown</Data>
<Data>28036c54-76f8-11e3-96ae-5404a629c3d9</Data>
</EventData>
</Event>

ISBoxer Diagnostics Report generated 1/6/2014 11:33 AM by ISBoxer 41.6.1210.2

Running processes:
1. atieclxx - Process ID: 1836
2. atiesrxx - Process ID: 1264
3. audiodg - Process ID: 1652
4. avgui - Process ID: 4260 (C:\Program Files (x86)\AVG\AVG2014\avgui.exe)
5. avgwdsvc - Process ID: 2112 (C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe)
6. btwdins - Process ID: 2280
7. CCC - Process ID: 5228
8. conhost - Process ID: 3068
9. csrss - Process ID: 1004
10. csrss - Process ID: 880
11. DatamngrCoordinator - Process ID: 2348 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrCoordinator.exe)
12. DatamngrCoordinator - Process ID: 2476 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrCoordinator.exe)
13. DatamngrUI - Process ID: 7392 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrUI.exe)
14. dwm - Process ID: 1060
15. explorer - Process ID: 2032
16. firefox - Process ID: 6800 (C:\Program Files (x86)\Mozilla Firefox\firefox.exe)
17. ForwardDaemon - Process ID: 2740 (C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe)
18. Fuel.Service - Process ID: 1972
19. GameClient - Process ID: 3556 (E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe)
20. googledrivesync - Process ID: 1672 (C:\Program Files (x86)\Google\Drive\googledrivesync.exe)
21. googledrivesync - Process ID: 4852 (C:\Program Files (x86)\Google\Drive\googledrivesync.exe)
22. hpqbam08 - Process ID: 6628 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe)
23. Hpqdirec - Process ID: 7164 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqdirec.exe)
24. hpqgpc01 - Process ID: 7156 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe)
25. hpqste08 - Process ID: 6532 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe)
26. hpqtra08 - Process ID: 4912 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe)
27. hpwuschd2 - Process ID: 4580 (C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe)
28. InnerSpace - Process ID: 6724 (C:\Program Files (x86)\InnerSpace\InnerSpace.exe)
29. ioloServiceManager - Process ID: 2452 (C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe)
30. ISBoxer Toolkit - Process ID: 6060 (C:\Program Files (x86)\InnerSpace\ISBoxer Toolkit.exe)
31. KHALMNPR - Process ID: 4168
32. Kindle - Process ID: 5604 (C:\Users\Kai\AppData\Local\Amazon\Kindle\application\Kindle.exe)
33. LCDClock - Process ID: 5536
34. LCDCountdown - Process ID: 5528
35. LCDMedia - Process ID: 5520 (C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe)
36. LCDPOP3 - Process ID: 5552
37. LCDRSS - Process ID: 5572
38. LCore - Process ID: 4824
39. LGVL600SVC - Process ID: 2572
40. loggingserver - Process ID: 3060 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.2.0\loggingserver.exe)
41. lsass - Process ID: 332
42. lsm - Process ID: 504
43. MOM - Process ID: 3252
44. MotoHelperAgent - Process ID: 3316 (C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe)
45. MotoHelperService - Process ID: 2612 (C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe)
46. ProfilerU - Process ID: 1028
47. RAVCpl64 - Process ID: 4056
48. SaiMfd - Process ID: 500
49. SeaPort - Process ID: 2200 (C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE)
50. SearchIndexer - Process ID: 5608
51. services - Process ID: 272
52. SetPoint - Process ID: 3312
53. SetPointII - Process ID: 4768
54. skypekit - Process ID: 6324 (c:\program files (x86)\trillian\plugins\skypekit.exe)
55. smss - Process ID: 296
56. soffice - Process ID: 4976 (C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe)
57. soffice.bin - Process ID: 5016 (C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin)
58. spoolsv - Process ID: 1240
59. svchost - Process ID: 1040
60. svchost - Process ID: 1196
61. svchost - Process ID: 1392
62. svchost - Process ID: 1440
63. svchost - Process ID: 1456
64. svchost - Process ID: 1488
65. svchost - Process ID: 1524
66. svchost - Process ID: 1816
67. svchost - Process ID: 2428 (C:\Windows\SysWOW64\svchost.exe)
68. svchost - Process ID: 2660
69. svchost - Process ID: 2712
70. svchost - Process ID: 2808
71. svchost - Process ID: 3500
72. svchost - Process ID: 3948
73. svchost - Process ID: 5848
74. svchost - Process ID: 6096
75. System - Process ID: 4
76. taskhost - Process ID: 1996
77. ToolbarUpdater - Process ID: 2852 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.2.0\ToolbarUpdater.exe)
78. trillian - Process ID: 5004 (C:\Program Files (x86)\Trillian\trillian.exe)
79. Verizon Cloud Service - Process ID: 4832
80. vprot - Process ID: 4984 (C:\Program Files (x86)\AVG Secure Search\vprot.exe)
81. WajamUpdater - Process ID: 2900 (C:\Program Files (x86)\Wajam\Updater\WajamUpdater.exe)
82. wininit - Process ID: 984
83. winlogon - Process ID: 1324
84. WmiPrvSE - Process ID: 4000
85. wmpnetwk - Process ID: 5880
86. XBMC - Process ID: 5644 (E:\Program Files (x86)\XBMC\XBMC.exe)


Modules loaded by GameClient - Process ID: 3556 (E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe):
1. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe
2. C:\Windows\SysWOW64\ntdll.dll
3. C:\Windows\syswow64\kernel32.dll
4. C:\Windows\syswow64\KERNELBASE.dll
5. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\steam_api.dll
6. C:\Windows\syswow64\ADVAPI32.dll
7. C:\Windows\syswow64\msvcrt.dll
8. C:\Windows\SysWOW64\sechost.dll
9. C:\Windows\syswow64\RPCRT4.dll
10. C:\Windows\syswow64\SspiCli.dll
11. C:\Windows\syswow64\CRYPTBASE.dll
12. C:\Windows\syswow64\SHELL32.dll
13. C:\Windows\syswow64\SHLWAPI.dll
14. C:\Windows\syswow64\GDI32.dll
15. C:\Windows\syswow64\USER32.dll
16. C:\Windows\syswow64\LPK.dll
17. C:\Windows\syswow64\USP10.dll
18. C:\Windows\system32\WINMM.dll
19. C:\Windows\system32\VERSION.dll
20. C:\Windows\syswow64\PSAPI.DLL
21. C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
22. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\XINPUT1_3.dll
23. C:\Windows\syswow64\SETUPAPI.dll
24. C:\Windows\syswow64\CFGMGR32.dll
25. C:\Windows\syswow64\OLEAUT32.dll
26. C:\Windows\syswow64\ole32.dll
27. C:\Windows\syswow64\DEVOBJ.dll
28. C:\Windows\system32\DINPUT8.dll
29. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\vivoxsdk.dll
30. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\ortp.dll
31. C:\Windows\syswow64\WS2_32.dll
32. C:\Windows\syswow64\NSI.dll
33. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\libsndfile-1.dll
34. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\vivoxoal.dll
35. C:\Windows\system32\IPHLPAPI.DLL
36. C:\Windows\system32\WINNSI.DLL
37. C:\Windows\system32\SensApi.dll
38. C:\Windows\system32\DNSAPI.dll
39. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\nvtt.dll
40. C:\Windows\system32\d3d9.dll
41. C:\Windows\system32\d3d8thk.dll
42. C:\Windows\system32\dwmapi.dll
43. C:\Windows\system32\MSACM32.dll
44. C:\Windows\system32\IMM32.DLL
45. C:\Windows\syswow64\MSCTF.dll
46. C:\Windows\system32\hnetcfg.dll
47. C:\Windows\system32\ATL.DLL
48. C:\Windows\system32\slc.dll
49. C:\Windows\system32\GPAPI.dll
50. C:\Windows\system32\USERENV.dll
51. C:\Windows\system32\profapi.dll
52. C:\Windows\system32\odbc32.dll
53. C:\Windows\system32\odbcint.dll
54. C:\Windows\system32\odbcbcp.dll
55. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\dbghelp.dll
56. C:\Windows\system32\uxtheme.dll
57. C:\Windows\syswow64\CLBCatQ.DLL
58. C:\Windows\system32\CRYPTSP.dll
59. C:\Windows\system32\rsaenh.dll
60. C:\Windows\system32\RpcRtRemote.dll
61. C:\Windows\system32\d3d11.dll
62. C:\Windows\system32\dxgi.dll
63. C:\Windows\syswow64\WINTRUST.dll
64. C:\Windows\syswow64\CRYPT32.dll
65. C:\Windows\syswow64\MSASN1.dll
66. C:\Windows\system32\atiuxpag.dll
67. C:\Windows\system32\atiu9pag.dll
68. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\D3DX9_42.dll
69. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\D3DCompiler_42.dll
70. C:\Windows\system32\aticfx32.dll
71. C:\Windows\system32\atidxx32.dll
72. C:\Windows\system32\NLAapi.dll
73. C:\Windows\system32\napinsp.dll
74. C:\Windows\system32\pnrpnsp.dll
75. C:\Windows\System32\mswsock.dll
76. C:\Windows\System32\winrnr.dll
77. C:\Windows\system32\wshbth.dll
78. C:\Windows\System32\fwpuclnt.dll
79. C:\Windows\system32\rasadhlp.dll
80. C:\Windows\System32\wshtcpip.dll
81. C:\Windows\system32\HID.DLL
82. C:\Windows\System32\MMDevApi.dll
83. C:\Windows\System32\PROPSYS.dll
84. C:\Windows\system32\wdmaud.drv
85. C:\Windows\system32\ksuser.dll
86. C:\Windows\system32\AVRT.dll
87. C:\Windows\system32\AUDIOSES.DLL
88. C:\Windows\system32\msacm32.drv
89. C:\Windows\system32\midimap.dll
90. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\NxCooking.dll
91. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\PhysXCore.dll
92. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\physxcudart_20.dll
93. C:\Windows\system32\WSOCK32.dll
94. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\PhysXLoader.dll
95. C:\Program Files\Logitech Gaming Software\LcdApi\x86\LgLcdApi.dll
96. C:\Windows\system32\dsound.dll
97. C:\Windows\system32\POWRPROF.dll
98. C:\Windows\system32\mscms.dll


Application Compatibility flags under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
Application Compatibility flags under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
0 E:\Program Files (x86)\Funcom\The Secret World\TheSecretWorldDX11.exe: DISABLEDWM
<<

lax

User avatar

Site Admin

Posts: 7301

Joined: Tue Nov 17, 2009 9:32 pm

Post Mon Jan 06, 2014 12:45 pm

Re: Innerspace wont launch sto

These are the running processes I'm mostly concerned about here:
Code:
77. ToolbarUpdater - Process ID: 2852 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.2.0\ToolbarUpdater.exe)
80. vprot - Process ID: 4984 (C:\Program Files (x86)\AVG Secure Search\vprot.exe)


If you can't completely shut down AVG my only other suggestion is to check for drivers for your ATI/AMD video card via http://support.amd.com/en-us/download
<<

Arkailia

Posts: 16

Joined: Mon Jan 06, 2014 10:46 am

Post Mon Jan 06, 2014 12:48 pm

Re: Innerspace wont launch sto

Avg uninstalled from system no change

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-06T17:43:58.000000000Z" />
<EventRecordID>39307</EventRecordID>
<Channel>Application</Channel>
<Computer>Arkailia</Computer>
<Security />
</System>
- <EventData>
<Data>Star Trek Online.exe</Data>
<Data>2013.12.16.1927</Data>
<Data>52afc4ac</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0057396e</Data>
<Data>16f0</Data>
<Data>01cf0b06ddc4f1b1</Data>
<Data>E:\Program Files (x86)\Cryptic Studios\Star Trek Online.exe</Data>
<Data>unknown</Data>
<Data>1e9d58df-76fa-11e3-ba87-5404a629c3d9</Data>
</EventData>
</Event>

ISBoxer Diagnostics Report generated 1/6/2014 11:48 AM by ISBoxer 41.6.1210.2

Running processes:
1. atieclxx - Process ID: 1336
2. atiesrxx - Process ID: 968
3. audiodg - Process ID: 1072
4. BBSvc - Process ID: 1752 (C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE)
5. btwdins - Process ID: 1856
6. CCC - Process ID: 3664
7. csrss - Process ID: 456
8. csrss - Process ID: 576
9. DatamngrCoordinator - Process ID: 1040 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrCoordinator.exe)
10. DatamngrCoordinator - Process ID: 1904 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrCoordinator.exe)
11. DatamngrUI - Process ID: 5536 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrUI.exe)
12. dwm - Process ID: 2772
13. explorer - Process ID: 816
14. firefox - Process ID: 1488 (C:\Program Files (x86)\Mozilla Firefox\firefox.exe)
15. ForwardDaemon - Process ID: 2112 (C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe)
16. Fuel.Service - Process ID: 1716
17. GameClient - Process ID: 7024 (E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe)
18. googledrivesync - Process ID: 3240 (C:\Program Files (x86)\Google\Drive\googledrivesync.exe)
19. googledrivesync - Process ID: 4008 (C:\Program Files (x86)\Google\Drive\googledrivesync.exe)
20. hpqbam08 - Process ID: 3896 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe)
21. hpqgpc01 - Process ID: 5564 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe)
22. hpqste08 - Process ID: 3236 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe)
23. hpqtra08 - Process ID: 4044 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe)
24. hpwuschd2 - Process ID: 3352 (C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe)
25. InnerSpace - Process ID: 6116 (C:\Program Files (x86)\InnerSpace\InnerSpace.exe)
26. ioloServiceManager - Process ID: 2024 (C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe)
27. ISBoxer Toolkit - Process ID: 1444 (C:\Program Files (x86)\InnerSpace\ISBoxer Toolkit.exe)
28. KHALMNPR - Process ID: 3336
29. LCDClock - Process ID: 4480
30. LCDCountdown - Process ID: 4472
31. LCDMedia - Process ID: 4464 (C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe)
32. LCDPOP3 - Process ID: 4488
33. LCDRSS - Process ID: 4520
34. LCore - Process ID: 3968
35. LGVL600SVC - Process ID: 1688
36. lsass - Process ID: 644
37. lsm - Process ID: 652
38. MOM - Process ID: 3996
39. MotoHelperAgent - Process ID: 3720 (C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe)
40. MotoHelperService - Process ID: 1916 (C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe)
41. ProfilerU - Process ID: 3192
42. RAVCpl64 - Process ID: 3156
43. SaiMfd - Process ID: 3200
44. SeaPort - Process ID: 1796 (C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE)
45. SearchIndexer - Process ID: 1508
46. services - Process ID: 624
47. SetPoint - Process ID: 3176
48. SetPointII - Process ID: 3760
49. skypekit - Process ID: 4356 (c:\program files (x86)\trillian\plugins\skypekit.exe)
50. smss - Process ID: 288
51. soffice - Process ID: 3128 (C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe)
52. soffice.bin - Process ID: 3212 (C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin)
53. spoolsv - Process ID: 1472
54. sppsvc - Process ID: 2544
55. svchost - Process ID: 1232
56. svchost - Process ID: 1604
57. svchost - Process ID: 1996 (C:\Windows\SysWOW64\svchost.exe)
58. svchost - Process ID: 2088
59. svchost - Process ID: 2184
60. svchost - Process ID: 2688
61. svchost - Process ID: 3100
62. svchost - Process ID: 3452
63. svchost - Process ID: 408
64. svchost - Process ID: 416
65. svchost - Process ID: 4528
66. svchost - Process ID: 460
67. svchost - Process ID: 5304
68. svchost - Process ID: 724
69. svchost - Process ID: 776
70. svchost - Process ID: 896
71. svchost - Process ID: 936
72. System - Process ID: 4
73. taskeng - Process ID: 3780
74. taskhost - Process ID: 1968
75. taskmgr - Process ID: 3044
76. trillian - Process ID: 2868 (C:\Program Files (x86)\Trillian\trillian.exe)
77. TrustedInstaller - Process ID: 5140
78. Verizon Cloud Service - Process ID: 3976
79. WajamUpdater - Process ID: 2228 (C:\Program Files (x86)\Wajam\Updater\WajamUpdater.exe)
80. wininit - Process ID: 568
81. winlogon - Process ID: 152
82. WMIADAP - Process ID: 7040
83. WmiPrvSE - Process ID: 4856
84. WmiPrvSE - Process ID: 5176
85. wmpnetwk - Process ID: 3928


Modules loaded by GameClient - Process ID: 7024 (E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe):
1. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe
2. C:\Windows\SysWOW64\ntdll.dll
3. C:\Windows\syswow64\kernel32.dll
4. C:\Windows\syswow64\KERNELBASE.dll
5. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\steam_api.dll
6. C:\Windows\syswow64\ADVAPI32.dll
7. C:\Windows\syswow64\msvcrt.dll
8. C:\Windows\SysWOW64\sechost.dll
9. C:\Windows\syswow64\RPCRT4.dll
10. C:\Windows\syswow64\SspiCli.dll
11. C:\Windows\syswow64\CRYPTBASE.dll
12. C:\Windows\syswow64\SHELL32.dll
13. C:\Windows\syswow64\SHLWAPI.dll
14. C:\Windows\syswow64\GDI32.dll
15. C:\Windows\syswow64\USER32.dll
16. C:\Windows\syswow64\LPK.dll
17. C:\Windows\syswow64\USP10.dll
18. C:\Windows\system32\WINMM.dll
19. C:\Windows\system32\VERSION.dll
20. C:\Windows\syswow64\PSAPI.DLL
21. C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
22. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\XINPUT1_3.dll
23. C:\Windows\syswow64\SETUPAPI.dll
24. C:\Windows\syswow64\CFGMGR32.dll
25. C:\Windows\syswow64\OLEAUT32.dll
26. C:\Windows\syswow64\ole32.dll
27. C:\Windows\syswow64\DEVOBJ.dll
28. C:\Windows\system32\DINPUT8.dll
29. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\vivoxsdk.dll
30. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\ortp.dll
31. C:\Windows\syswow64\WS2_32.dll
32. C:\Windows\syswow64\NSI.dll
33. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\libsndfile-1.dll
34. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\vivoxoal.dll
35. C:\Windows\system32\IPHLPAPI.DLL
36. C:\Windows\system32\WINNSI.DLL
37. C:\Windows\system32\SensApi.dll
38. C:\Windows\system32\DNSAPI.dll
39. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\nvtt.dll
40. C:\Windows\system32\d3d9.dll
41. C:\Windows\system32\d3d8thk.dll
42. C:\Windows\system32\dwmapi.dll
43. C:\Windows\system32\MSACM32.dll
44. C:\Windows\system32\IMM32.DLL
45. C:\Windows\syswow64\MSCTF.dll
46. C:\Windows\system32\hnetcfg.dll
47. C:\Windows\system32\ATL.DLL
48. C:\Windows\system32\slc.dll
49. C:\Windows\system32\GPAPI.dll
50. C:\Windows\system32\USERENV.dll
51. C:\Windows\system32\profapi.dll
52. C:\Windows\system32\odbc32.dll
53. C:\Windows\system32\odbcint.dll
54. C:\Windows\system32\odbcbcp.dll
55. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\dbghelp.dll
56. C:\Windows\system32\uxtheme.dll
57. C:\Windows\syswow64\CLBCatQ.DLL
58. C:\Windows\system32\CRYPTSP.dll
59. C:\Windows\system32\rsaenh.dll
60. C:\Windows\system32\RpcRtRemote.dll
61. C:\Windows\system32\d3d11.dll
62. C:\Windows\system32\dxgi.dll
63. C:\Windows\syswow64\WINTRUST.dll
64. C:\Windows\syswow64\CRYPT32.dll
65. C:\Windows\syswow64\MSASN1.dll
66. C:\Windows\system32\atiuxpag.dll
67. C:\Windows\system32\atiu9pag.dll
68. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\D3DX9_42.dll
69. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\D3DCompiler_42.dll
70. C:\Windows\system32\aticfx32.dll
71. C:\Windows\system32\atidxx32.dll
72. C:\Windows\system32\NLAapi.dll
73. C:\Windows\system32\napinsp.dll
74. C:\Windows\system32\pnrpnsp.dll
75. C:\Windows\System32\mswsock.dll
76. C:\Windows\System32\winrnr.dll
77. C:\Windows\system32\wshbth.dll
78. C:\Windows\System32\fwpuclnt.dll
79. C:\Windows\system32\rasadhlp.dll
80. C:\Windows\System32\wshtcpip.dll
81. C:\Windows\system32\HID.DLL
82. C:\Windows\System32\MMDevApi.dll
83. C:\Windows\System32\PROPSYS.dll
84. C:\Windows\system32\wdmaud.drv
85. C:\Windows\system32\ksuser.dll
86. C:\Windows\system32\AVRT.dll
87. C:\Windows\system32\AUDIOSES.DLL
88. C:\Windows\system32\msacm32.drv
89. C:\Windows\system32\midimap.dll
90. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\NxCooking.dll
91. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\PhysXCore.dll
92. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\physxcudart_20.dll
93. C:\Windows\system32\WSOCK32.dll
94. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\PhysXLoader.dll
95. C:\Program Files\Logitech Gaming Software\LcdApi\x86\LgLcdApi.dll
96. C:\Windows\system32\dsound.dll
97. C:\Windows\system32\POWRPROF.dll
98. C:\Windows\system32\mscms.dll


Application Compatibility flags under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
Application Compatibility flags under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
0 E:\Program Files (x86)\Funcom\The Secret World\TheSecretWorldDX11.exe: DISABLEDWM
<<

Arkailia

Posts: 16

Joined: Mon Jan 06, 2014 10:46 am

Post Mon Jan 06, 2014 1:12 pm

Re: Innerspace wont launch sto

And after installing new drivers from the site you gave me still no change


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-06T18:06:29.000000000Z" />
<EventRecordID>39858</EventRecordID>
<Channel>Application</Channel>
<Computer>Arkailia</Computer>
<Security />
</System>
- <EventData>
<Data>GameClient.exe</Data>
<Data>0.0.0.0</Data>
<Data>52b222a2</Data>
<Data>GameClient.exe</Data>
<Data>0.0.0.0</Data>
<Data>52b222a2</Data>
<Data>c0000005</Data>
<Data>0132cc5f</Data>
<Data>1254</Data>
<Data>01cf0b0a0213d154</Data>
<Data>E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe</Data>
<Data>E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe</Data>
<Data>43a12116-76fd-11e3-a1dc-5404a629c3d9</Data>
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-06T18:07:25.000000000Z" />
<EventRecordID>39860</EventRecordID>
<Channel>Application</Channel>
<Computer>Arkailia</Computer>
<Security />
</System>
- <EventData>
<Data>Star Trek Online.exe</Data>
<Data>2013.12.16.1927</Data>
<Data>52afc4ac</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0057396e</Data>
<Data>138c</Data>
<Data>01cf0b0a24a30052</Data>
<Data>E:\Program Files (x86)\Cryptic Studios\Star Trek Online.exe</Data>
<Data>unknown</Data>
<Data>6520f336-76fd-11e3-a1dc-5404a629c3d9</Data>
</EventData>
</Event>

ISBoxer Diagnostics Report generated 1/6/2014 12:12 PM by ISBoxer 41.6.1210.2

Running processes:
1. atieclxx - Process ID: 1436
2. atiesrxx - Process ID: 972
3. audiodg - Process ID: 1092
4. BBSvc - Process ID: 1724 (C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE)
5. btwdins - Process ID: 1824
6. CCC - Process ID: 1128
7. csrss - Process ID: 452
8. csrss - Process ID: 576
9. DatamngrCoordinator - Process ID: 1872 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrCoordinator.exe)
10. DatamngrCoordinator - Process ID: 1992 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrCoordinator.exe)
11. DatamngrUI - Process ID: 4684 (C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrUI.exe)
12. dwm - Process ID: 2132
13. explorer - Process ID: 2200
14. firefox - Process ID: 2284 (C:\Program Files (x86)\Mozilla Firefox\firefox.exe)
15. ForwardDaemon - Process ID: 2096 (C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe)
16. Fuel.Service - Process ID: 1688
17. GameClient - Process ID: 2600 (E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe)
18. googledrivesync - Process ID: 3568 (C:\Program Files (x86)\Google\Drive\googledrivesync.exe)
19. googledrivesync - Process ID: 3744 (C:\Program Files (x86)\Google\Drive\googledrivesync.exe)
20. hpqbam08 - Process ID: 5176 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe)
21. hpqgpc01 - Process ID: 5380 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe)
22. hpqste08 - Process ID: 5016 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe)
23. hpqtra08 - Process ID: 3784 (C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe)
24. hpwuschd2 - Process ID: 3940 (C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe)
25. InnerSpace - Process ID: 4604 (C:\Program Files (x86)\InnerSpace\InnerSpace.exe)
26. ioloServiceManager - Process ID: 1968 (C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe)
27. ISBoxer Toolkit - Process ID: 5084 (C:\Program Files (x86)\InnerSpace\ISBoxer Toolkit.exe)
28. KHALMNPR - Process ID: 3092
29. LCDClock - Process ID: 3652
30. LCDCountdown - Process ID: 3728
31. LCDMedia - Process ID: 3476 (C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe)
32. LCDPOP3 - Process ID: 2676
33. LCDRSS - Process ID: 4100
34. LCore - Process ID: 3700
35. LGVL600SVC - Process ID: 1512
36. lsass - Process ID: 644
37. lsm - Process ID: 652
38. MOM - Process ID: 3464
39. MotoHelperAgent - Process ID: 3496 (C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe)
40. MotoHelperService - Process ID: 1732 (C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe)
41. mscorsvw - Process ID: 4660 (C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe)
42. mscorsvw - Process ID: 5740
43. ProfilerU - Process ID: 1240
44. RAVCpl64 - Process ID: 1420
45. SaiMfd - Process ID: 1788
46. SeaPort - Process ID: 1764 (C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE)
47. SearchIndexer - Process ID: 4760
48. services - Process ID: 624
49. SetPoint - Process ID: 1380
50. SetPointII - Process ID: 3488
51. skypekit - Process ID: 5104 (c:\program files (x86)\trillian\plugins\skypekit.exe)
52. smss - Process ID: 288
53. soffice - Process ID: 3864 (C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe)
54. soffice.bin - Process ID: 3908 (C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin)
55. spoolsv - Process ID: 1504
56. sppsvc - Process ID: 1928
57. svchost - Process ID: 1232
58. svchost - Process ID: 1540
59. svchost - Process ID: 1900
60. svchost - Process ID: 1944 (C:\Windows\SysWOW64\svchost.exe)
61. svchost - Process ID: 2072
62. svchost - Process ID: 2164
63. svchost - Process ID: 2648
64. svchost - Process ID: 3124
65. svchost - Process ID: 3980
66. svchost - Process ID: 420
67. svchost - Process ID: 4656
68. svchost - Process ID: 5116
69. svchost - Process ID: 592
70. svchost - Process ID: 728
71. svchost - Process ID: 784
72. svchost - Process ID: 900
73. svchost - Process ID: 992
74. System - Process ID: 4
75. taskhost - Process ID: 3012
76. trillian - Process ID: 3856 (C:\Program Files (x86)\Trillian\trillian.exe)
77. TrustedInstaller - Process ID: 404
78. Verizon Cloud Service - Process ID: 3708
79. wininit - Process ID: 564
80. winlogon - Process ID: 148
81. WmiPrvSE - Process ID: 3100
82. WmiPrvSE - Process ID: 5220
83. wmpnetwk - Process ID: 4920


Modules loaded by GameClient - Process ID: 2600 (E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe):
1. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\GameClient.exe
2. C:\Windows\SysWOW64\ntdll.dll
3. C:\Windows\syswow64\kernel32.dll
4. C:\Windows\syswow64\KERNELBASE.dll
5. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\steam_api.dll
6. C:\Windows\syswow64\ADVAPI32.dll
7. C:\Windows\syswow64\msvcrt.dll
8. C:\Windows\SysWOW64\sechost.dll
9. C:\Windows\syswow64\RPCRT4.dll
10. C:\Windows\syswow64\SspiCli.dll
11. C:\Windows\syswow64\CRYPTBASE.dll
12. C:\Windows\syswow64\SHELL32.dll
13. C:\Windows\syswow64\SHLWAPI.dll
14. C:\Windows\syswow64\GDI32.dll
15. C:\Windows\syswow64\USER32.dll
16. C:\Windows\syswow64\LPK.dll
17. C:\Windows\syswow64\USP10.dll
18. C:\Windows\system32\WINMM.dll
19. C:\Windows\system32\VERSION.dll
20. C:\Windows\syswow64\PSAPI.DLL
21. C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
22. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\XINPUT1_3.dll
23. C:\Windows\syswow64\SETUPAPI.dll
24. C:\Windows\syswow64\CFGMGR32.dll
25. C:\Windows\syswow64\OLEAUT32.dll
26. C:\Windows\syswow64\ole32.dll
27. C:\Windows\syswow64\DEVOBJ.dll
28. C:\Windows\system32\DINPUT8.dll
29. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\vivoxsdk.dll
30. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\ortp.dll
31. C:\Windows\syswow64\WS2_32.dll
32. C:\Windows\syswow64\NSI.dll
33. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\libsndfile-1.dll
34. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\vivoxoal.dll
35. C:\Windows\system32\IPHLPAPI.DLL
36. C:\Windows\system32\WINNSI.DLL
37. C:\Windows\system32\SensApi.dll
38. C:\Windows\system32\DNSAPI.dll
39. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\nvtt.dll
40. C:\Windows\system32\d3d9.dll
41. C:\Windows\system32\d3d8thk.dll
42. C:\Windows\system32\dwmapi.dll
43. C:\Windows\system32\MSACM32.dll
44. C:\Windows\system32\IMM32.DLL
45. C:\Windows\syswow64\MSCTF.dll
46. C:\Windows\system32\hnetcfg.dll
47. C:\Windows\system32\ATL.DLL
48. C:\Windows\system32\slc.dll
49. C:\Windows\system32\GPAPI.dll
50. C:\Windows\system32\USERENV.dll
51. C:\Windows\system32\profapi.dll
52. C:\Windows\system32\odbc32.dll
53. C:\Windows\system32\odbcint.dll
54. C:\Windows\system32\odbcbcp.dll
55. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\dbghelp.dll
56. C:\Windows\system32\uxtheme.dll
57. C:\Windows\syswow64\CLBCatQ.DLL
58. C:\Windows\system32\CRYPTSP.dll
59. C:\Windows\system32\rsaenh.dll
60. C:\Windows\system32\RpcRtRemote.dll
61. C:\Windows\system32\d3d11.dll
62. C:\Windows\system32\dxgi.dll
63. C:\Windows\syswow64\WINTRUST.dll
64. C:\Windows\syswow64\CRYPT32.dll
65. C:\Windows\syswow64\MSASN1.dll
66. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\D3DX9_42.dll
67. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\D3DCompiler_42.dll
68. C:\Windows\system32\aticfx32.dll
69. C:\Windows\system32\atiuxpag.dll
70. C:\Windows\system32\atidxx32.dll
71. C:\Windows\system32\NLAapi.dll
72. C:\Windows\system32\napinsp.dll
73. C:\Windows\system32\pnrpnsp.dll
74. C:\Windows\System32\mswsock.dll
75. C:\Windows\System32\winrnr.dll
76. C:\Windows\system32\wshbth.dll
77. C:\Windows\System32\fwpuclnt.dll
78. C:\Windows\system32\rasadhlp.dll
79. C:\Windows\System32\wshtcpip.dll
80. C:\Windows\system32\HID.DLL
81. C:\Windows\System32\MMDevApi.dll
82. C:\Windows\System32\PROPSYS.dll
83. C:\Windows\system32\wdmaud.drv
84. C:\Windows\system32\ksuser.dll
85. C:\Windows\system32\AVRT.dll
86. C:\Windows\system32\AUDIOSES.DLL
87. C:\Windows\system32\msacm32.drv
88. C:\Windows\system32\midimap.dll
89. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\NxCooking.dll
90. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\PhysXCore.dll
91. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\physxcudart_20.dll
92. C:\Windows\system32\WSOCK32.dll
93. E:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\PhysXLoader.dll
94. C:\Program Files\Logitech Gaming Software\LcdApi\x86\LgLcdApi.dll
95. C:\Windows\system32\dsound.dll
96. C:\Windows\system32\POWRPROF.dll
97. C:\Windows\system32\mscms.dll


Application Compatibility flags under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
Application Compatibility flags under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
0 E:\Program Files (x86)\Funcom\The Secret World\TheSecretWorldDX11.exe: DISABLEDWM
<<

lax

User avatar

Site Admin

Posts: 7301

Joined: Tue Nov 17, 2009 9:32 pm

Post Mon Jan 06, 2014 1:22 pm

Re: Innerspace wont launch sto

Okay.

* Is the game installed via Steam? If so, you might just need to install it without Steam.
* You can try shutting down CCC.exe -- if this has application-specific settings applying for STO that could be causing the problem.
* You can also try deleting/resetting the STO client configuration files (GamePrefs.pref and GamePrefs-*.pref where the * is each of your Character names from ISBoxer) -- that should be in the Star Trek Online\localdata folder

Otherwise I'm out of specific ideas at this point, there is interference from some software and unfortunately from your diagnostics it's not obvious what.
<<

Arkailia

Posts: 16

Joined: Mon Jan 06, 2014 10:46 am

Post Mon Jan 06, 2014 6:35 pm

Re: Innerspace wont launch sto

not realy sure whats going on at this point it goes as far as the console sit succefuly launched the executable but the exacutable doesnt actualy launch and windows event log record an error in launch
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