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STO wont launch

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Cylur

Posts: 10

Joined: Thu Jul 14, 2011 7:01 pm

Post Fri Oct 19, 2012 1:55 pm

STO wont launch

Anyone found tthe solution to STO not launching? Thanks
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lax

User avatar

Site Admin

Posts: 7301

Joined: Tue Nov 17, 2009 9:32 pm

Post Fri Oct 19, 2012 2:37 pm

Re: STO wont launch

There is no known issue launching STO at this time, so I am slightly confused by the question. (I just tried it now to be sure)

In order to diagnose your issue I am going to need more information.

First of all, if you try to launch your team, and you get an error box, it would help to know what's in that box.

If not, then there might be an entry in the Windows Event Viewer, being an Application Error from the game's exe at the time of the crash. The details of this kind of event can usually point out a specific DLL causing the problem (though sometimes it will report that it doesn't know which DLL). Here's how to get that information: Type "event viewer" into the search box in Windows (e.g. in the Start menu) to easily find it, and open it up. Then in the left pane expand the "Windows Logs" folder, and select "Application" under it. It might take few seconds at this point, but it should bring up recent "events". You'd be looking for an "Error" level of event, from the Date and Time of that message, from the source "wow". If you find an entry like this in the list, select it. Then in the bottom half, pick the "Details" tab, and click on "XML view". You can copy and paste me that XML and that might help identify the problem.

Secondly, ISBoxer has a "Diagnostics for game crashes" under the Help menu. Follow the instructions to get me diagnostics from a launch of the 32-bit WoW client (at the login screen is fine). You can Paste them here when it does the Copy for you, or paste to privatepaste.com and then give me the URL or Paste ID
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Cylur

Posts: 10

Joined: Thu Jul 14, 2011 7:01 pm

Post Fri Oct 19, 2012 5:21 pm

Re: STO wont launch

So when I click to launch the 3 set characters nothing happens, no screens come up. I've tried changing the .exe to see if I just had that set to the wrong location but it still didn't help.
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Alge

User avatar

League of Extraordinary Multiboxers

Posts: 1223

Joined: Wed Jan 26, 2011 2:17 am

Location: Under the milky way tonight

Post Fri Oct 19, 2012 10:40 pm

Re: STO wont launch

OK, now go back and read the last 2 paragraphs that Lax wrote. You are going to need to give us some more information to go on.
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Cylur

Posts: 10

Joined: Thu Jul 14, 2011 7:01 pm

Post Sat Oct 20, 2012 7:28 pm

Re: STO wont launch

the .exe file that I have innerspace using is GameClient.exe in STo live folder, which is the only one that goes to login screen of the game but now it just doesn't connect to server.
(Which .exe do I set it too?)

SERVERLOG:
121019 18:30:14 16 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.43:7001
121019 18:36:57 17 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.43:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121019 18:36:57 18 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.101:7333).
121019 18:36:57 19 Client[0 [NOENT]]: GameServer link connected (208.95.184.101:7333).
121019 19:34:41 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.42:7001
121019 22:23:49 14 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.129:7001
121019 22:24:11 15 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7411). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:24:21 15 Client[0 [NOENT]]: LoginServer link attempting connect: 208.95.184.43:7001
121019 22:24:23 16 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7410). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:24:34 17 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7412). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:24:45 16 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7415). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:24:46 18 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7412). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:24:56 17 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7410). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:24:58 19 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7405). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:25:07 18 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7412). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:25:10 20 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7413). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:25:18 19 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7404). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:25:22 21 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7409). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:25:29 20 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7414). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:25:34 22 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7407). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:25:40 21 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7407). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:25:46 23 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7409). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:25:51 22 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7409). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:25:58 24 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7406). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:26:02 23 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7406). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:26:10 25 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7411). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:26:13 24 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7404). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:26:22 26 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7416). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:26:24 25 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7403). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:26:34 27 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7415). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:26:35 26 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7409). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:26:46 27 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7406). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:26:46 28 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7404). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:26:52 28 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.43:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
121019 22:26:52 29 Client[0 [NOENT]]: GameServer link attempting connect (208.95.184.101:7333).
121019 22:26:52 30 Client[0 [NOENT]]: GameServer link connected (208.95.184.101:7333).
121019 22:26:58 29 Client[0 [NOENT]]: ChatRelay link disconnected (208.95.184.43:7407). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:27:01 31 Client[0 P[3272327@5350488 Andrauss@xenotwo]]: ChatRelay link disconnected (208.95.184.43:7414). Reason: gclChatConnect_Logout(997:Unknown socket error) (socket error 997: Unknown socket error)
121019 22:27:02 30 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.129:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
<<

Cylur

Posts: 10

Joined: Thu Jul 14, 2011 7:01 pm

Post Sat Oct 20, 2012 7:30 pm

Re: STO wont launch

Alge wrote:OK, now go back and read the last 2 paragraphs that Lax wrote. You are going to need to give us some more information to go on.



Thank you for your help, I'm doing what I can and understand as I go and time allows for me.

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