Post Sat Apr 08, 2017 9:12 pm

Crash to desktop in LOTRO when accessing store

Hi,

Recently, LOTRO changed the way it was sending users to its online store. Instead of opening up the store instance in essentially an internal internet browser (Awesomium), they have started to spawn an actual external browser session (with an authentication token in its header) to the LOTRO Xsolla website.

Ever since they made that change, if I try to access the store, I get a crash to desktop on that client. Works fine when I run standalone, i.e., if there is no Innerspace involved.

This is what the error event in the application log has to say:

Log Name: Application
Source: Application Error
Date: 4/8/2017 5:20:20 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: computername
Description:
Faulting application name: lotroclient.exe, version: 2000.58.4755.4110, time stamp: 0x58d8505c
Faulting module name: IS-Kernel.dll, version: 1.15.0.6171, time stamp: 0x58e24815
Exception code: 0xc0000005
Fault offset: 0x00006d67
Faulting process id: 0x3990
Faulting application start time: 0x01d2b0a06e9398e6
Faulting application path: G:\Lotro Game\lotroclient.exe
Faulting module path: C:\Production\InnerSpace\IS-Kernel.dll
Report Id: 421e3769-be6e-48ab-8b45-463f953d646b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-04-08T21:20:20.983857200Z" />
<EventRecordID>22226</EventRecordID>
<Channel>Application</Channel>
<Computer>computername</Computer>
<Security />
</System>
<EventData>
<Data>lotroclient.exe</Data>
<Data>2000.58.4755.4110</Data>
<Data>58d8505c</Data>
<Data>IS-Kernel.dll</Data>
<Data>1.15.0.6171</Data>
<Data>58e24815</Data>
<Data>c0000005</Data>
<Data>00006d67</Data>
<Data>3990</Data>
<Data>01d2b0a06e9398e6</Data>
<Data>G:\Lotro Game\lotroclient.exe</Data>
<Data>C:\Production\InnerSpace\IS-Kernel.dll</Data>
<Data>421e3769-be6e-48ab-8b45-463f953d646b</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


Any ideas?