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Lotro crashing

Moderator: MiRai

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stainless88

Posts: 4

Joined: Mon Sep 15, 2014 12:35 am

Post Mon Sep 15, 2014 12:40 am

Lotro crashing

Hello ive read lots of other people crashing and you fixed the issue and i think ive tried everything you told them to do but i guess im not to smart :roll: your help would really be appreciated and i do want to purchase this program but i want to make sure i can get it to work thank you.

My Game crashes right when i can select my character. if theres any other information i can give you to help let me know

i had a steam install lotro and it didnt work so i reinstalled from the gamesite full install i also lowerd my graphics like it was said in the sticky.

http://privatepaste.com/980f46fd4c/579551
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lax

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Site Admin

Posts: 7301

Joined: Tue Nov 17, 2009 9:32 pm

Post Mon Sep 15, 2014 9:08 am

Re: Lotro crashing

Does the crash pop up an error box with any technical information?

From your diagnostics I'd try shutting down these things to see if anything changes:
AVG.
3. avgcfgex - Process ID: 4816 (C:\Program Files (x86)\AVG\AVG2013\avgcfgex.exe)
4. avgcsrva - Process ID: 500
5. avgemca - Process ID: 2688
6. avgidsagent - Process ID: 1772 (C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe)
7. avgnsa - Process ID: 2576
8. avgrsa - Process ID: 456
9. avgui - Process ID: 5436 (C:\Program Files (x86)\AVG\AVG2013\avgui.exe)
10. avgwdsvc - Process ID: 1796 (C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe)

WildTangent.
24. GamesAppIntegrationService - Process ID: 1728 (C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe)

Malwarebytes Anti-Malware
33. mbam - Process ID: 3372 (C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe)
34. mbamscheduler - Process ID: 1196 (C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe)
35. mbamservice - Process ID: 728 (C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe)


I will say that AVG and MBAM are generally OK unless they're blocking or quarantining parts of Inner Space. I am not sure on WildTangent though.

I would also check for a video driver update to be sure.
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stainless88

Posts: 4

Joined: Mon Sep 15, 2014 12:35 am

Post Mon Sep 15, 2014 10:50 am

Re: Lotro crashing

i completely closed everything you told me and uninstalled WildTangent. i also looked for a update for my graphics card it says i have the latest version. as soon as lotro comes back up ill give it a try :D Thanks you
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bob

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League of Extraordinary Multiboxers

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Joined: Sat Feb 15, 2014 11:14 am

Location: In the dining room, with the lead pipe.

Post Mon Sep 15, 2014 11:11 am

Re: Lotro crashing

If you are using a Toshiba Qosimo (your diags would indicate it is a Toshiba something), then you may need to downgrade the Intel graphic driver.

See this thread: viewtopic.php?p=26969
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stainless88

Posts: 4

Joined: Mon Sep 15, 2014 12:35 am

Post Mon Sep 15, 2014 11:17 am

Re: Lotro crashing

ok so i tried and when i get to the character screen to choose my character a pop up comes up and says lotroclint has stoped working. then it says looking for a solution and then it says when theres a solution they will let me know and i hit ok then it closed
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lax

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Posts: 7301

Joined: Tue Nov 17, 2009 9:32 pm

Post Mon Sep 15, 2014 11:47 am

Re: Lotro crashing

stainless88 wrote:ok so i tried and when i get to the character screen to choose my character a pop up comes up and says lotroclint has stoped working. then it says looking for a solution and then it says when theres a solution they will let me know and i hit ok then it closed

Did you try jonesy's suggestion? You might need to switch your Intel graphics driver to version 9.17.10.2828 -- this seems to be a link to the download: http://support.toshiba.com/support/viewContentDetail?contentId=3487141
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stainless88

Posts: 4

Joined: Mon Sep 15, 2014 12:35 am

Post Mon Sep 15, 2014 12:16 pm

Re: Lotro crashing

lax wrote:Did you try jonesy's suggestion? You might need to switch your Intel graphics driver to version 9.17.10.2828 -- this seems to be a link to the download: http://support.toshiba.com/support/viewContentDetail?contentId=3487141


That download fixed everything thanks so much for your help you should get paid for this ha

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