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Launch Failed error 0x80004005

Moderator: MiRai

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christopher20171129

Posts: 6

Joined: Wed Nov 29, 2017 8:27 pm

Post Thu Nov 30, 2017 12:55 am

Re: Launch Failed error 0x80004005

This is exactly the same error I was getting before I reconfigured Norton Antivirus to exclude the Innerspace and EVE directories. I didn't mention it because updating NAV exclusions resolved the issue. But that screenshot he provided was literally the exact same error box I got.

If he has Norton AV (like I do), doing this may stop that error box:
https://gyazo.com/d14b49aacecad4b4d4fe2c303a97ac12


This fixed the launch issue for me, but resulted in this problem I have no idea how to get around, but seems very likely related somehow to the ISBEL (since manual launching via Innerspace using the official EVE launcher does not have this problem):
https://gyazo.com/4732eb486c492f032ae5343cdfd466b6
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bob

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League of Extraordinary Multiboxers

Posts: 4585

Joined: Sat Feb 15, 2014 11:14 am

Location: In the dining room, with the lead pipe.

Post Thu Nov 30, 2017 2:07 am

Re: Launch Failed error 0x80004005

christopher20171129 wrote:I didn't mention it
It would have been helpful to do so, then we know we are chasing the same thing. Sometimes we get many issues which have similar symptoms, but are not the same thing, and if details are left out, it gets hard to differentiate them.

That said, thanks for confirming. Without seeing the diagnostics or the traces, it is impossible to tell whether other people are doing the things suggested.

But resulted in this problem I have no idea how to get around, but seems very likely related somehow to the ISBEL (since manual launching via Innerspace using the official EVE launcher does not have this problem):
https://gyazo.com/4732eb486c492f032ae5343cdfd466b6
This is a known issue if you have ISBEL log in your characters directly. If you set it to only log in your accounts then this issue doesn't occur.


It's so much better if new problems can be in new threads...
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thomaslear

Posts: 22

Joined: Sun Sep 18, 2016 7:07 pm

Post Thu Nov 30, 2017 3:49 pm

Re: Launch Failed error 0x80004005

So this all stems from norton. In the end i discovered that my chrome still had a Norton extension on it and that was throwing the error after the entire secuirty suite was uninstalled. Since my sub was about up to Norton, I just got rid of it and switched. Thanks all for the help and keep making great software guys thanks :)
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bob

User avatar

League of Extraordinary Multiboxers

Posts: 4585

Joined: Sat Feb 15, 2014 11:14 am

Location: In the dining room, with the lead pipe.

Post Thu Nov 30, 2017 3:59 pm

Re: Launch Failed error 0x80004005

Glad you got that sorted.

It's good that you reported back too. That tidbit of info about the browser extenstion is probably quite useful to know, seeing as the launching process is quite web request oriented, and if the Nortons browser extensions are getting their tentacles involved in something they shouldn't be, then it certainly provides something to focus on to get a fix.
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