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Crashing

Moderator: MiRai

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vedwac

Posts: 2

Joined: Tue Aug 15, 2017 10:43 pm

Post Tue Aug 15, 2017 10:50 pm

Crashing

Regardless of the amount of account i could be running, one or all of my windows will get an error and shut themselves down. I have looked into similar issues but I cant seem to find a solution. My my drivers seem to be up to date. Any suggestions would be much appriciated.

https://pastebin.com/bG3G7HV3
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lax

User avatar

Site Admin

Posts: 6885

Joined: Tue Nov 17, 2009 9:32 pm

Post Wed Aug 16, 2017 8:56 am

Re: Crashing

1. You have EQ-specific software (we'll leave it at that) present in your compatibility diagnostics. For all of us to rule that out as the source of your crash while multiboxing, you will need to try without it. Other than that, not much of interest in your compatibility diagnostics.

2. We would REALLY like to see any information on the error/crash itself, as it should give us a more specific place to look than compatibility diagnostics. You say they "get an error and shut themselves down". What kind of error? Do all of your windows shut down at the same time?
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vedwac

Posts: 2

Joined: Tue Aug 15, 2017 10:43 pm

Post Wed Aug 16, 2017 10:58 am

Re: Crashing

The crash usually happens after zoning but can occur at any time. It usually does not close all accounts maybe 1-2 of the 6 or so. I have tried with or without said program and i still have the issue. Last night i was running 2 accounts and both crashed twice in about 15 minutes without zoning. Thank you for looking into this, sorry for the ignorance. Let me know what i can provide to better assist. I have pasted the details form crash last night below.

Faulting application name: eqgame.exe, version: 0.0.0.0, time stamp: 0x59713b75
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x59338903
Exception code: 0xc0000005
Fault offset: 0x0002f97e
Faulting process id: 0x2b24
Faulting application start time: 0x01d3163e5138655a
Faulting application path: C:\Users\Public\Daybreak Game Company\Installed Games\EverQuest\eqgame.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: bf99095a-fb7a-4499-a936-33e0b5a3ae35
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: eqgame.exe, version: 0.0.0.0, time stamp: 0x59713b75
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x59338903
Exception code: 0xc0000005
Fault offset: 0x0002f97e
Faulting process id: 0x3354
Faulting application start time: 0x01d3163e696d22ef
Faulting application path: C:\Users\Public\Daybreak Game Company\Installed Games\EverQuest\eqgame.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: f25e4d91-679e-4530-ae28-94001411b487
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: eqgame.exe, version: 0.0.0.0, time stamp: 0x59713b75
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x59338903
Exception code: 0xc0000005
Fault offset: 0x0002f97e
Faulting process id: 0x2820
Faulting application start time: 0x01d31627977d51d6
Faulting application path: C:\Users\Public\Daybreak Game Company\Installed Games\EverQuest\eqgame.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: 20a86302-3e49-4cdf-a915-55c74fa37174
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: eqgame.exe, version: 0.0.0.0, time stamp: 0x59713b75
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x59338903
Exception code: 0xc0000005
Fault offset: 0x0002f97e
Faulting process id: 0x31f8
Faulting application start time: 0x01d315627bac402c
Faulting application path: C:\Users\Public\Daybreak Game Company\Installed Games\EverQuest\eqgame.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: dd07a6be-095b-48cf-8969-09726e4c3dfa
Faulting package full name:
Faulting package-relative application ID:
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2007sti

Posts: 2

Joined: Mon Jan 01, 2018 8:20 pm

Post Mon Jan 01, 2018 9:36 pm

Re: Crashing

I am also crashing with the same type of behavior. Out of 6 accounts only 1-2 will crash at a time, usually during a handful of encounters in one zone

Here is link to the config:
https://pastebin.com/41saJekW

The crash appears to be the same as the above posts. Is there any logging which could be enabled, or dump files? Myself and another guildie can reproduce the issue.


Faulting application name: eqgame.exe, version: 0.0.0.0, time stamp: 0x5a3831df
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x5a024f41
Exception code: 0xc0000005
Fault offset: 0x0003c09e
Faulting process id: 0x3f0
Faulting application start time: 0x01d380291c18979c
Faulting application path: E:\Everquest\eqgame.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: f17af5c7-0781-406a-9a0b-943c1f94e3ad
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: eqgame.exe, version: 0.0.0.0, time stamp: 0x5a3831df
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x5a024f41
Exception code: 0xc0000005
Fault offset: 0x0003c09e
Faulting process id: 0x2780
Faulting application start time: 0x01d38028ed8f078a
Faulting application path: E:\EverQuest\eqgame.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: 49f7858e-8422-4531-b378-81fa2df7cfdb
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: eqgame.exe, version: 0.0.0.0, time stamp: 0x5a3831df
Faulting module name: InnerSpace.dll, version: 0.0.0.0, time stamp: 0x5a024f41
Exception code: 0xc0000005
Fault offset: 0x0003c09e
Faulting process id: 0x2e00
Faulting application start time: 0x01d3805182ccdf6d
Faulting application path: E:\EverQuest\eqgame.exe
Faulting module path: C:\Program Files (x86)\InnerSpace\InnerSpace.dll
Report Id: 1024d90e-ba6a-4dca-a8e5-09517be8ad19
Faulting package full name:
Faulting package-relative application ID:
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bob

User avatar

League of Extraordinary Multiboxers

Posts: 3191

Joined: Sat Feb 15, 2014 11:14 am

Location: In the dining room, with the lead pipe.

Post Tue Jan 02, 2018 6:45 am

Re: Crashing

You might need to try and get a memory dump. Before running your team there is some setup.

Download ProcDump from https://technet.microsoft.com/en-us/sys ... 96900.aspx. Unzip it and put it in a folder, like C:\DumpDir.
Open a command prompt as Admin
Change directory to the folder you put ProcDump in.
Enter the following at the prompt.
Code:
procdump -accepteula -e -t -h -f "" -w "eqgame.exe"
Press Enter to run it. It should Wait for the process to start.
Then run your team. When a window crashes, you should get a dmp file in the folder you were in when setting up ProcDump. Attach the file here, or send that to Lax@lavishsoft.com, along with a reference to what it is for (e.g. a pointer to this thread).
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2007sti

Posts: 2

Joined: Mon Jan 01, 2018 8:20 pm

Post Thu Jan 04, 2018 11:31 pm

Re: Crashing

Thanks, I was able to get the procdump running, but we did not experience any issues this week during the encounters where we had been crashing. Not sure what may have changed.

I'll keep using procdump for the next several raids in case it happens again. Thanks for your help!

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