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EQ2 crash on launch.

Moderator: MiRai

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Tyrmac

Posts: 3

Joined: Thu Dec 29, 2016 3:00 pm

Post Thu Dec 29, 2016 3:02 pm

EQ2 crash on launch.

I saw the thread below and am having the same problems. I tried the recommended fixes, but nothing seems to work.

Waiting for process named everquest2.exe...

Process: EverQuest2.exe (3808)
Process image: C:\Users\Public\Daybreak Game Company\Installed Games\EverQuest II\EverQuest2.exe
CPU threshold: n/a
Performance counter: n/a
Commit threshold: n/a
Threshold seconds: n/a
Hung window check: Disabled
Log debug strings: Enabled
Exception monitor: Unhandled
Exception filter: [Includes]
*
[Excludes]
*
Terminate monitor: Enabled
Cloning type: Disabled
Concurrent limit: n/a
Avoid outage: n/a
Number of dumps: 1
Dump folder: C:\Windows\system32\
Dump filename/mask: PROCESSNAME_YYMMDD_HHMMSS
Queue to WER: Disabled
Kill after dump: Disabled


Press Ctrl-C to end monitoring without terminating the process.

[10:33:27] Debug String:
<alert> G:\live\eq2\framework\core\util\PakLibrary.cpp (429):
PakLibrary::Create: Failed to get validation info for paks/adv02_dun_drowned_caverns.vpk

[10:33:28] Debug String:
<alert> G:\live\eq2\framework\core\devices\DirectX9RenderDevice.cpp (18868):
sRestoreGammaRamp(): Gamma ramps are not saved

[10:33:28] Debug String:
EverQuest II has detected an unrecoverable error and must shutdown.

<verify> G:\live\eq2\game\Client\src\ClientApp.cpp (3879):
No game assets found. Please launch the game from the patcher.
01083eef 01082bce
[10:33:31] Dump 1 initiated: C:\Windows\system32\EverQuest2.exe_161229_103331.dmp
[10:33:31] Dump 1 writing: Estimated dump file size is 437 MB.
[10:33:32] Dump 1 complete: 437 MB written in 0.9 seconds
[10:33:32] The process has exited.
[10:33:32] Dump count reached.
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lax

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Posts: 6706

Joined: Tue Nov 17, 2009 9:32 pm

Post Thu Dec 29, 2016 3:11 pm

Re: EQ2 crash on launch.

1. Your error log refers to a dmp file, can you e-mail that to lax@lavishsoft.com?

2. You mentioned trying "the recommended fixes" but without being specific about what you did and I think there's really just 1 "fix" ;) What version of Windows are you running?
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Tyrmac

Posts: 3

Joined: Thu Dec 29, 2016 3:00 pm

Post Thu Dec 29, 2016 7:32 pm

Re: EQ2 crash on launch.

I emailed it to you earlier in the day. I am running Win7sp1.
I allowed Innerspace through my firewall, through antivirus.
I updated DX and installed DX9
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lax

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Joined: Tue Nov 17, 2009 9:32 pm

Post Thu Dec 29, 2016 8:29 pm

Re: EQ2 crash on launch.

k.

You e-mailed me what you pasted here. Within the paste it refers to the file C:\Windows\system32\EverQuest2.exe_161229_103331.dmp which is what I am asking for now

The other thread specifically refers to this update for Windows 7 as the solution: http://www.catalog.update.microsoft.com/Search.aspx?q=KB3125574 -- so far we have no other information that there might be something else to try...
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Tyrmac

Posts: 3

Joined: Thu Dec 29, 2016 3:00 pm

Post Sat Dec 31, 2016 6:07 pm

Re: EQ2 crash on launch.

Getting that update installed fixed it.

thank you for the help!@
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EQ2Boxer70

Posts: 4

Joined: Wed Sep 20, 2017 4:21 am

Post Wed Sep 20, 2017 4:52 am

Re: EQ2 crash on launch.

Hi there. I am having the same problem with Innerspace immediately crashing when I try to load EQ2. I have tried everything suggested. Uninstalled/reinstalled. Patched with test package, etc. It still crashes. I've tried both 64 bit and 32 bit (I have a 64 bit system but have to load 32bit). I am at a loss as to what to do next. I also installed a Windows update that was recommended and stated to fix the problem but that did not work either. I am pasting the dump report I receive. Let me know if you need anything else. Thank you!

Edit: I have tried literally everything except what Lax said to do in 2017 threads instead of this one from 2016 that I am resurrecting.

Thank you again. :D
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lax

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Joined: Tue Nov 17, 2009 9:32 pm

Post Wed Sep 20, 2017 5:08 am

Re: EQ2 crash on launch.

EQ2Boxer70 wrote:Hi there. I am having the same problem with Innerspace immediately crashing when I try to load EQ2. I have tried everything suggested. Uninstalled/reinstalled. Patched with test package, etc. It still crashes. I've tried both 64 bit and 32 bit (I have a 64 bit system but have to load 32bit). I am at a loss as to what to do next. I also installed a Windows update that was recommended and stated to fix the problem but that did not work either. I am pasting the dump report I receive. Let me know if you need anything else. Thank you!

Edit: I have tried literally everything except what Lax said to do in current threads, instead of this one from 2016 that I am resurrecting.

Well, there's your problem. :)

Here's a few places you can find a link to the Announcement post titled Announcement: Having trouble since an Inner Space update?, without going too far out of the way...

1. Right click Inner Space and select Patcher. It has a handy message about the latest Inner Space updates, including something about if you're having trouble.
2. Launch ISBoxer Toolkit. In the browser window right when you open it up "Having trouble since a recent update? See this thread on our forums: . . ."
3. Since you're here on the forums already, there's a "View active topics"'
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EQ2Boxer70

Posts: 4

Joined: Wed Sep 20, 2017 4:21 am

Post Wed Sep 20, 2017 5:18 am

Re: EQ2 crash on launch.

Hi there! I did see that topic and viewed it but it was from 2009 and I thought it wasn't relevant. However, I did use an old build as suggested and that worked to get Innerspace running. Now <REDACTED> is crashing when I try to load it. Not sure if it is not compatible with the old build. I have a post on <SOME DUDE'S> forum about this. Is there any way I can get the correct version of Innerspace running to see if this solves the problem? Thank you so much for your help!
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bob

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Joined: Sat Feb 15, 2014 11:14 am

Location: In the dining room, with the lead pipe.

Post Wed Sep 20, 2017 5:23 am

Re: EQ2 crash on launch.

Actually, the post is from 2017. 2009 is when Lax joined the board.

Please keep your cheats and hacks to yourself; this is not the place for them.
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EQ2Boxer70

Posts: 4

Joined: Wed Sep 20, 2017 4:21 am

Post Wed Sep 20, 2017 5:25 am

Re: EQ2 crash on launch.

Cheats and hacks? I'm very confused...

I don't see any recent posts on the forum page linked. The most recent post is from 2013.
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