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NW Crashes after login in the Cryptic Logo startup

Moderator: MiRai

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nbravo

Posts: 4

Joined: Sat Aug 16, 2014 11:29 am

Post Sat Aug 16, 2014 12:05 pm

NW Crashes after login in the Cryptic Logo startup

Hi I been attempting to launch Neverwinter from Isboxer and it keeps crashing after the login. The game successfully start up a login, enter my credentials,click "Play" to launch the game, Cryptic Logo pop-up and within a few seconds I get the CrypticError:Opps Window to enter Details about my crash. I submitted a few ticket with Cryptic but so far no responds. I can start the Game standalone without any issues, in Full screen or Windows Mode. So I can technically play Nevewinter but just not mutibox at the moment.

Here what I done so far:
- remove any software that I was no longer using to reduce the number of process in the backgroup.
-delete the *.pref files, cachel files *.hogg, from NW
-uninstall Neverwinter and re download the entire game on a separate drive and location

Does anyone have any input or suggestion as to what else I can try to resolve the problem? The following files don't have any information about the crash:
F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\logs\GameClient\Crash.txt
F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\logs\GameClient\Shutdown.txt

Here the latest Report:

ISBoxer Diagnostics Report generated 8/16/2014 10:03 AM by ISBoxer 41.8.815.1

Running processes:
1. armsvc - Process ID: 1964 (C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe)
2. audiodg - Process ID: 1316
3. BbDevMgr - Process ID: 3176 (C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe)
4. chrome - Process ID: 5884 (C:\Program Files (x86)\Google\Chrome\Application\chrome.exe)
5. chrome - Process ID: 6244 (C:\Program Files (x86)\Google\Chrome\Application\chrome.exe)
6. chrome - Process ID: 7152 (C:\Program Files (x86)\Google\Chrome\Application\chrome.exe)
7. conhost - Process ID: 2908
8. conhost - Process ID: 3496
9. conhost - Process ID: 4508
10. conhost - Process ID: 4716
11. csrss - Process ID: 668
12. csrss - Process ID: 768
13. DTSU2PAuSrv64 - Process ID: 1996
14. dwm - Process ID: 3600
15. explorer - Process ID: 3664
16. GameClient - Process ID: 6652 (F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\GameClient.exe)
17. GoogleCrashHandler - Process ID: 3904 (C:\Program Files (x86)\Google\Update\1.3.24.15\GoogleCrashHandler.exe)
18. GoogleCrashHandler64 - Process ID: 4224
19. HeciServer - Process ID: 1152
20. IAStorDataMgrSvc - Process ID: 5408 (C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe)
21. IAStorIcon - Process ID: 3384 (C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe)
22. InnerSpace - Process ID: 3064 (C:\Program Files (x86)\InnerSpace\InnerSpace.exe)
23. IPROSetMonitor - Process ID: 1552
24. ISBoxer Toolkit - Process ID: 4144 (C:\Program Files (x86)\InnerSpace\ISBoxer Toolkit.exe)
25. iusb3mon - Process ID: 3376 (C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe)
26. Jhi_service - Process ID: 2124 (C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe)
27. LMS - Process ID: 5460 (C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe)
28. lsass - Process ID: 836
29. lsm - Process ID: 844
30. mDNSResponder - Process ID: 2348 (C:\Program Files (x86)\Common Files\Research In Motion\Tunnel Manager\mDNSResponder.exe)
31. mscorsvw - Process ID: 1860
32. mscorsvw - Process ID: 5208 (C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe)
33. MsMpEng - Process ID: 1044
34. msseces - Process ID: 3984
35. nginx - Process ID: 4468 (C:\Program Files (x86)\Common Files\Research In Motion\nginx\nginx.exe)
36. nginx - Process ID: 4500 (C:\Program Files (x86)\Common Files\Research In Motion\nginx\nginx.exe)
37. NisSrv - Process ID: 2956
38. notepad - Process ID: 6712
39. NvBackend - Process ID: 3788 (C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe)
40. NvNetworkService - Process ID: 2200 (C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe)
41. nvSCPAPISvr - Process ID: 496 (C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe)
42. nvstreamsvc - Process ID: 2228
43. nvstreamsvc - Process ID: 2884
44. nvstreamsvc - Process ID: 3476
45. nvtray - Process ID: 4580
46. nvvsvc - Process ID: 1692
47. nvvsvc - Process ID: 172
48. nvxdsync - Process ID: 1684
49. PeerManager - Process ID: 4092 (C:\Program Files (x86)\Common Files\Research In Motion\Tunnel Manager\PeerManager.exe)
50. Plex Media Server - Process ID: 3252 (C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe)
51. PlexDlnaServer - Process ID: 4996 (C:\Program Files (x86)\Plex\Plex Media Server\PlexDlnaServer.exe)
52. PlexScriptHost - Process ID: 4708 (C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe)
53. PnkBstrA - Process ID: 2288 (C:\Windows\SysWOW64\PnkBstrA.exe)
54. RAVBg64 - Process ID: 3968
55. RIMBBLaunchAgent - Process ID: 3780 (C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe)
56. RtkNGUI64 - Process ID: 3956
57. SearchIndexer - Process ID: 4228
58. services - Process ID: 812
59. smss - Process ID: 416
60. spoolsv - Process ID: 1760
61. svchost - Process ID: 1100
62. svchost - Process ID: 1132
63. svchost - Process ID: 1160
64. svchost - Process ID: 1196
65. svchost - Process ID: 1524
66. svchost - Process ID: 1804
67. svchost - Process ID: 2236
68. svchost - Process ID: 2372
69. svchost - Process ID: 2896
70. svchost - Process ID: 5952
71. svchost - Process ID: 676
72. svchost - Process ID: 972
73. System - Process ID: 4
74. taskeng - Process ID: 3564
75. taskhost - Process ID: 3488
76. taskhost - Process ID: 6488
77. tunmgr - Process ID: 2536 (C:\Program Files (x86)\Common Files\Research In Motion\Tunnel Manager\tunmgr.exe)
78. UNS - Process ID: 2988 (C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe)
79. WDDriveService - Process ID: 2424 (C:\Program Files (x86)\Western Digital\WD Drive Manager\WDDriveService.exe)
80. wininit - Process ID: 752
81. winlogon - Process ID: 904
82. WmiPrvSE - Process ID: 5516


Modules loaded by GameClient - Process ID: 6652 (F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\GameClient.exe):
1. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\GameClient.exe
2. C:\Windows\SysWOW64\ntdll.dll
3. C:\Windows\syswow64\kernel32.dll
4. C:\Windows\syswow64\KERNELBASE.dll
5. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\PhysX3DEBUG_x86.dll
6. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\PhysX3CommonDEBUG_x86.dll
7. C:\Windows\syswow64\WS2_32.dll
8. C:\Windows\syswow64\msvcrt.dll
9. C:\Windows\syswow64\RPCRT4.dll
10. C:\Windows\syswow64\SspiCli.dll
11. C:\Windows\syswow64\CRYPTBASE.dll
12. C:\Windows\SysWOW64\sechost.dll
13. C:\Windows\syswow64\NSI.dll
14. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\PhysX3CookingDEBUG_x86.dll
15. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\steam_api.dll
16. C:\Windows\syswow64\ADVAPI32.dll
17. C:\Windows\syswow64\SHELL32.dll
18. C:\Windows\syswow64\SHLWAPI.dll
19. C:\Windows\syswow64\GDI32.dll
20. C:\Windows\syswow64\USER32.dll
21. C:\Windows\syswow64\LPK.dll
22. C:\Windows\syswow64\USP10.dll
23. C:\Windows\system32\WINMM.dll
24. C:\Windows\system32\VERSION.dll
25. C:\Windows\system32\IPHLPAPI.DLL
26. C:\Windows\system32\WINNSI.DLL
27. C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_ec80f00e8593ece5\COMCTL32.dll
28. C:\Windows\syswow64\PSAPI.DLL
29. C:\Windows\syswow64\CRYPT32.dll
30. C:\Windows\syswow64\MSASN1.dll
31. C:\Windows\system32\Secur32.dll
32. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\XINPUT1_3.dll
33. C:\Windows\syswow64\SETUPAPI.dll
34. C:\Windows\syswow64\CFGMGR32.dll
35. C:\Windows\syswow64\OLEAUT32.dll
36. C:\Windows\syswow64\ole32.dll
37. C:\Windows\syswow64\DEVOBJ.dll
38. C:\Windows\system32\DINPUT8.dll
39. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\vivoxsdk.dll
40. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\ortp.dll
41. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\libsndfile-1.dll
42. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\vivoxoal.dll
43. C:\Windows\system32\SensApi.dll
44. C:\Windows\system32\DNSAPI.dll
45. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\nvtt.dll
46. C:\Windows\system32\d3d9.dll
47. C:\Windows\system32\d3d8thk.dll
48. C:\Windows\system32\dwmapi.dll
49. C:\Windows\syswow64\IMM32.dll
50. C:\Windows\syswow64\MSCTF.dll
51. C:\Windows\system32\MSACM32.dll
52. C:\Windows\system32\hnetcfg.dll
53. C:\Windows\system32\ATL.DLL
54. C:\Windows\system32\slc.dll
55. C:\Windows\system32\GPAPI.dll
56. C:\Windows\syswow64\USERENV.dll
57. C:\Windows\syswow64\profapi.dll
58. C:\Windows\system32\odbc32.dll
59. C:\Windows\system32\odbcint.dll
60. C:\Windows\system32\odbcbcp.dll
61. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\dbghelp.dll
62. C:\Windows\system32\uxtheme.dll
63. C:\Windows\syswow64\CLBCatQ.DLL
64. C:\Windows\system32\CRYPTSP.dll
65. C:\Windows\system32\rsaenh.dll
66. C:\Windows\system32\RpcRtRemote.dll
67. C:\Windows\system32\nvapi.dll
68. C:\Windows\system32\dhcpcsvc6.DLL
69. C:\Windows\system32\dhcpcsvc.DLL
70. F:\Program Files (x86)\Perfect World Entertainment\Arc\ArcSDK.dll
71. C:\Windows\system32\d3d11.dll
72. C:\Windows\system32\dxgi.dll
73. C:\Windows\syswow64\WINTRUST.dll
74. C:\Windows\system32\nvspcap.dll
75. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\D3DX9_42.dll
76. F:\Program Files (x86)\Perfect World Entertainment\Neverwinter_en\Neverwinter\Live\D3DCompiler_42.dll
77. C:\Windows\system32\nvd3dum.dll
78. C:\Windows\system32\powrprof.dll
79. C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll
80. C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvStereoApiI.dll
81. C:\Windows\system32\NLAapi.dll
82. C:\Windows\system32\napinsp.dll
83. C:\Windows\system32\pnrpnsp.dll
84. C:\Windows\System32\mswsock.dll
85. C:\Windows\System32\winrnr.dll
86. C:\Windows\System32\fwpuclnt.dll
87. C:\Windows\system32\rasadhlp.dll
88. C:\Windows\System32\wshtcpip.dll
89. C:\Windows\system32\HID.DLL
90. C:\Windows\System32\MMDevApi.dll
91. C:\Windows\System32\PROPSYS.dll
92. C:\Windows\system32\wdmaud.drv
93. C:\Windows\system32\ksuser.dll
94. C:\Windows\system32\AVRT.dll
95. C:\Windows\system32\AUDIOSES.DLL
96. C:\Windows\system32\msacm32.drv
97. C:\Windows\system32\midimap.dll
98. C:\Windows\system32\mscms.dll
99. C:\Windows\system32\dsound.dll


Application Compatibility flags under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
Application Compatibility flags under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers:
<<

q man

Posts: 9

Joined: Mon Apr 21, 2014 10:29 pm

Post Sun Aug 17, 2014 6:45 pm

Re: NW Crashes after login in the Cryptic Logo startup

I will second this. Mine does the same thing. This started right after the Module 4 launch. I can also run the game by the standalone launcher just not through isboxer.
<<

nodoze

Posts: 471

Joined: Sun Apr 18, 2010 2:46 pm

Post Mon Aug 18, 2014 6:55 pm

Re: NW Crashes after login in the Cryptic Logo startup

q man wrote:I will second this. Mine does the same thing. This started right after the Module 4 launch. I can also run the game by the standalone launcher just not through isboxer.
I am now also getting this.

I assume it is related to the updates on the NeverWinter side as things were fine prior & I have ISBoxed NeverWinter since early beta...

Not sure how to debug/fix.

We may want to check the other Cryptic games (I think Star Trek is also from Crypitc) to see if they are also having problems...
<<

lax

User avatar

Site Admin

Posts: 7301

Joined: Tue Nov 17, 2009 9:32 pm

Post Mon Aug 18, 2014 9:48 pm

Re: NW Crashes after login in the Cryptic Logo startup

I'll look at this as soon as I can guys, sorry for the delay. I have a lot going on this week IRL :(
<<

q man

Posts: 9

Joined: Mon Apr 21, 2014 10:29 pm

Post Mon Aug 18, 2014 10:19 pm

Re: NW Crashes after login in the Cryptic Logo startup

Thanks for the update Lax.

Cheers
<<

LCHD

Posts: 1

Joined: Wed Aug 20, 2014 10:33 am

Post Wed Aug 20, 2014 10:35 am

Re: NW Crashes after login in the Cryptic Logo startup

Just wondering if there is any update for Neverwinter yet?
<<

nbravo

Posts: 4

Joined: Sat Aug 16, 2014 11:29 am

Post Wed Aug 20, 2014 4:34 pm

Re: NW Crashes after login in the Cryptic Logo startup

I really hoping the problem is NW related since they did some crazy graphics changes. Over at the NW Bug forum there a 14+page thread on people having the exact same issue at I do when I start the game with isboxer. Patch day is tomorrow morning... :) . I be at work so I wouldn't be able to verify until I get home, hopefully someone can verify it before I home. I tried of alt-tab between screen to level my warlock. Isboxer is worth the investment...
<<

q man

Posts: 9

Joined: Mon Apr 21, 2014 10:29 pm

Post Wed Aug 20, 2014 4:35 pm

Re: NW Crashes after login in the Cryptic Logo startup

There is another patch tomorrow for Neverwinter. The Linux WINE crowd was having issues running the game since Mod 4 release. A dev has put in a fix for the WINE crowd. I am wondering if this may fix what was broken in relation to isboxer.

Here is hoping!

EDIT: Looks like nbravo and I had the same thought ;p
<<

nodoze

Posts: 471

Joined: Sun Apr 18, 2010 2:46 pm

Post Wed Aug 20, 2014 6:14 pm

Re: NW Crashes after login in the Cryptic Logo startup

I am not sure how close WINE and ISboxer are but makses sense to me to wait to see if the patch fixes it.
<<

Sylver

Posts: 388

Joined: Sun Jun 02, 2013 10:02 pm

Post Wed Aug 20, 2014 8:01 pm

Re: NW Crashes after login in the Cryptic Logo startup

Reddit has quite a few threads with people having a variety of issues with the Module 4 patch. Apparently there are also some serious holes in the software reminiscent of the launch mail bugs which destroyed the in-game economy. I've been unable to run the game since I switched to 4K (UHD) resolution. I was attempting to add that rez to NeverBoxer, but the game wouldn't let me run that high.
- Sylver
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