Lax has a vested interest, as he owns the program... and his support level is exemplary.
Alge, MiRai, or myself...
The guides, video or support, are because we're giving back to the community.
A lot of people answered my questions, when I started with IS Boxer.
I messed up my profile fairly well... trying to get it to work as I wanted, and needed a lot of fixes.
People were patient with me.
I've tried to return the favor, for newer users.
If you have an issue...
Read/search the available resources.
Ask politely in the IRC, and stick around a while for a response.
Post here or on www.dual-boxing.com (with the IS Boxer tag).
The only bad question is one that is not asked.