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Launcher crashing

Moderator: MiRai

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nightshift

Posts: 27

Joined: Sat Mar 06, 2010 3:09 pm

Post Mon Sep 07, 2015 9:35 am

Re: Launcher crashing

Finally got a crashlog.

Just this line in the crashlog.

150907 14:24:16 16 Client[0 [NOENT]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
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bob

User avatar

League of Extraordinary Multiboxers

Posts: 3307

Joined: Sat Feb 15, 2014 11:14 am

Location: In the dining room, with the lead pipe.

Post Mon Sep 07, 2015 10:38 am

Re: Launcher crashing

It was assumed it was the game rather than the launcher from your initial post.

That said you could try the following:
In the Launcher Options, unselect the On Demand Patching. This should download another 5GB or so.
Make sure Full Screen is not selected either.
Don't tick Fast Launch or Minimize to tray.

Have you set a Proxy for gameplay/patching?
Do you have extra command line parameters.

Can you provide another diagnostic.
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nightshift

Posts: 27

Joined: Sat Mar 06, 2010 3:09 pm

Post Mon Sep 07, 2015 12:02 pm

Re: Launcher crashing

bob wrote:It was assumed it was the game rather than the launcher from your initial post.

That said you could try the following:
In the Launcher Options, unselect the On Demand Patching. This should download another 5GB or so.
Make sure Full Screen is not selected either.
Don't tick Fast Launch or Minimize to tray.

Have you set a Proxy for gameplay/patching?
Do you have extra command line parameters.

Can you provide another diagnostic.


On Demand Patching was already unchecked by me, plenty of HDD space. Fast launch is not checked, Full screen is not checked.

No proxy is set.

No extra command line parameters.

http://pastebin.com/96caQ0cd - At the launcher

http://pastebin.com/GxtQtTHd - STO game launched and sitting at character select
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bob

User avatar

League of Extraordinary Multiboxers

Posts: 3307

Joined: Sat Feb 15, 2014 11:14 am

Location: In the dining room, with the lead pipe.

Post Mon Sep 07, 2015 12:08 pm

Re: Launcher crashing

Which InnerSpace version are you running x86 or x64 ? It's never shown up in your diags.

Can you try shutting down the GForceExperience and make sure that the Nvidia driver wont be trying to switch 3d on for STO?
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nightshift

Posts: 27

Joined: Sat Mar 06, 2010 3:09 pm

Post Mon Sep 07, 2015 1:45 pm

Re: Launcher crashing

bob wrote:Which InnerSpace version are you running x86 or x64 ? It's never shown up in your diags.

Can you try shutting down the GForceExperience and make sure that the Nvidia driver wont be trying to switch 3d on for STO?


I turned off all of the GForceExperience programs, Stereoscopic 3D is disabled. Still crashes.

I had forgotten that there is an x64 version, tried it. Still crashes.
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nightshift

Posts: 27

Joined: Sat Mar 06, 2010 3:09 pm

Post Wed Sep 09, 2015 10:50 am

Re: Launcher crashing

I came across this post that seems similar: http://isboxer.com/forum/viewtopic.php?f=24&t=4080
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lax

User avatar

Site Admin

Posts: 6930

Joined: Tue Nov 17, 2009 9:32 pm

Post Wed Sep 09, 2015 11:32 am

Re: Launcher crashing

nightshift wrote:I came across this post that seems similar: http://isboxer.com/forum/viewtopic.php?f=24&t=4080

I totally understand and agree that if you go through old posts you will find some that seem similar -- hey an update happened and it is crashing. The log in the post even looks similar, reinforcing this, but apparently that's all that particular log ever says -- you can find numerous posts about that via google on the Steam forums and elsewhere. :(

However, specifically from the Romulus update in 2013, it was crashing for every single STO player using ISBoxer, due to a change in how the client operates. Unfortunately even though the circumstances around it are very much the same, the issue itself was apparently different. It was easy to solve because, as that thread is testament to, after I patched STO with the Romulus update it also crashed for me and I was able to track it down quickly enough to fix it within hours. You'll note that Ridosaw posted on that thread as well -- he streams STO multiboxing with ISBoxer pretty often now (last 2 days ago) and would almost certainly chime in if there was an issue like this that affects him, as he did last month. I tested it on multiple PCs and different versions of Windows today just to double check.

Does the Cryptic Error window have any way to view the report contents?
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nightshift

Posts: 27

Joined: Sat Mar 06, 2010 3:09 pm

Post Wed Sep 09, 2015 6:09 pm

Re: Launcher crashing

lax wrote:
nightshift wrote:I came across this post that seems similar: http://isboxer.com/forum/viewtopic.php?f=24&t=4080

I totally understand and agree that if you go through old posts you will find some that seem similar -- hey an update happened and it is crashing. The log in the post even looks similar, reinforcing this, but apparently that's all that particular log ever says -- you can find numerous posts about that via google on the Steam forums and elsewhere. :(

However, specifically from the Romulus update in 2013, it was crashing for every single STO player using ISBoxer, due to a change in how the client operates. Unfortunately even though the circumstances around it are very much the same, the issue itself was apparently different. It was easy to solve because, as that thread is testament to, after I patched STO with the Romulus update it also crashed for me and I was able to track it down quickly enough to fix it within hours. You'll note that Ridosaw posted on that thread as well -- he streams STO multiboxing with ISBoxer pretty often now (last 2 days ago) and would almost certainly chime in if there was an issue like this that affects him, as he did last month. I tested it on multiple PCs and different versions of Windows today just to double check.

Does the Cryptic Error window have any way to view the report contents?


The error window has nothing I can send you and so far I haven't found an answer to where the log is that it sends or if there is one that it generates.

I understand, about it seeming similar, but really isn't. Wasn't really expecting it to be the same issue.

It is most likely something, either with how I installed Windows and the other programs or a hardware issue that can't be identified as of yet.

I'll find it eventually or tomorrow when STO updates, it will start working :)
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nightshift

Posts: 27

Joined: Sat Mar 06, 2010 3:09 pm

Post Thu Sep 10, 2015 4:13 pm

Re: Launcher crashing

Full RAM test, zero issues found.
Video stress tests, zero issues found.
CPU Stress tests, zero issues found.

Neverwinter - Fails
Star Trek Online - Fails
SWTOR - Pass
Everquest - Pass
Everquest 2 - Pass
World of Warcraft - Pass
Runes of Magic - Pass
Rift - Pass
Lord of the Rings Online - Pass
Guild Wars 2 - Pass

Any suggestions?
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Valerian

ISBoxer Support Team

Posts: 69

Joined: Tue Jun 07, 2011 1:09 pm

Post Thu Sep 10, 2015 4:54 pm

Re: Launcher crashing

sfc /scannow from an elevated command prompt? possibly reinstall directx updates to fix missing/corrupt library?
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