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[Solved] Wow crashes when launched from Isboxer

Moderator: MiRai

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Levog

Posts: 3

Joined: Tue Sep 27, 2016 2:39 am

Post Tue Sep 27, 2016 2:47 am

[Solved] Wow crashes when launched from Isboxer

After the anniversary update of Windows 10 I'm unable to launch WoW from isboxer/innerspace.

In my event viewer i see the following 2 events:

Faulting application name: wow-64.exe, version: 7.0.3.22624, time stamp: 0x57db1fbc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ffe00f40398
Faulting process id: 0x2e1c
Faulting application start time: 0x01d21891cdfb72ff
Faulting application path: C:\Program Files (x86)\World of Warcraft\wow-64.exe
Faulting module path: unknown
Report Id: 6f26962e-d8e9-4277-83be-2fa82a6c7fdd
Faulting package full name:
Faulting package-relative application ID:

---

Fault bucket 120555476347, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: wow-64.exe
P2: 7.0.3.22624
P3: 57db1fbc
P4: StackHash_8ace
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: PCH_58_FROM_rzdspsrv+0x00000000000197DF
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC168.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_wow-64.exe_e5bb82de96d9f9bdeb06b741ed246c0cea6a457_17ce00c4_2801c4f2

Analysis symbol:
Rechecking for solution: 0
Report Id: 6f26962e-d8e9-4277-83be-2fa82a6c7fdd
Report Status: 0
Hashed bucket: aa13de1f565694e38874f33ba3b2e2d4

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From a forum search here i found a post with the same event id and exception but on Windows 8 [1] , the solution was to downgrade the graphical drivers which resolved it for him. I was already running an outdated version of the nvidia drivers and updating didnt resolve the issue.
Wow is able to be started manually from the wow-64.exe or from battle.net. Reinstalling the Isboxer suite did not resolve it.
It seems im also unable to uninstall the windows update (besides reinstalling everything ofcourse).

[1] viewtopic.php?f=9&t=5810&hilit=event+1000&start=10
Last edited by Levog on Tue Sep 27, 2016 3:58 am, edited 1 time in total.
<<

Levog

Posts: 3

Joined: Tue Sep 27, 2016 2:39 am

Post Tue Sep 27, 2016 3:46 am

Re: Wow crashes when launched from Isboxer

As requested by Bob on IRC:
http://pastebin.com/brvBjqTe
<<

Levog

Posts: 3

Joined: Tue Sep 27, 2016 2:39 am

Post Tue Sep 27, 2016 3:58 am

Re: Wow crashes when launched from Isboxer

Bob found out that the issue was related to the Razor processes: In the crash report known as "P8: PCH_58_FROM_rzdspsrv+0x00000000000197DF".
I closed all the Razor programs through Task manager and wow was able to boot up and stay open.

Updated the Razer Synapse software to version 2.20 and wow still starts up.

Thanks again Bob.

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