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IS Build 6200-6216 failing with Anarchy Online

PostPosted: Thu Sep 28, 2017 3:09 am
by TeeBee
Hi

As subject states. InnerSpace builds from 6200 to 6216 makes Anarchy Online (new client) crash.
Downgrading to build 6187 works, and is stable.

Confirmed with a friend who gets same error (and same solution).

Error message:
"An error occured in the device reset callback function."

Diagnostics dump on PasteBin (expires in 1 day):
https://pastebin.com/E7RSmxCk

Re: IS Build 6200-6216 failing with Anarchy Online

PostPosted: Thu Sep 28, 2017 5:41 am
by lax
This issue is confirmed by our support team, and I'll be taking a look at this ASAP.

Thanks much for following the instructions in the "trouble since an update" announcement and providing diagnostics along with confirming that the prior build is working for you! <3

Re: IS Build 6200-6216 failing with Anarchy Online

PostPosted: Mon Oct 09, 2017 3:54 pm
by TeeBee
Build 6232 - Still failing

Got any update on the issue?

Re: IS Build 6200-6216 failing with Anarchy Online

PostPosted: Mon Oct 09, 2017 4:44 pm
by lax
Testing indicates that if you launch AO and set it to Fullscreen mode instead of Windowed Mode, this issue should not occur. I can reproduce the issue by setting these options to Windowed and Borderless.

Yes, with this set to Fullscreen, ISBoxer still uses the Window Layout and such!